Disney Institute is looking for an Engagement Manager in Celebration, FL (or Anaheim, CA) that will report to the Delivery Director and support a variety of clients.

You will be the primary advisor and project leader for the design and delivery of private client engagements. Clients vary in size and industry. You will propose, design, and implement learning solutions that help clients drive better business results by leveraging Disney's best practices in leadership excellence, employee engagement, and quality service. The engagement manager defines engagement goals, promoting Disney principles as a guide for taking action and facilitating learning experiences that ensure sustained improvement. You will oversee client relationship management and accountability to engagement milestones.

You Will:

• Communicate with external clients, including executives and other leaders, drawing upon leadership experience, business knowledge and Disney Institute insights to both understand client goals/needs and align learning solutions

• Strategically build and nurture client relationships to drive incremental business across multiple phases of an ongoing engagement

• Lead and project manage the engagement design, delivery format/schedule, and success metrics

• Complete discovery/needs assessment process to understand improvement opportunities related to leadership excellence, employee engagement, and quality service

• Lead a seamless client learning experience throughout all steps of the account activation roadmap, including pre-program consultation, functional partner support, content customization and facilitation

• Develop program materials that are useful in achieving the engagement's shared goals and objectives

• Lead train-the-trainer sessions for peers to ensure successful program and content delivery

• Collaborate with account management/engagement partners on acquisition and learning sustainment strategies

• Demonstrate 5 LAMMP competencies: Personal Leadership, Business Acumen, Project Management, Content Mastery, and Stage Presence

• Facilitate Disney Institute learning events as needed

BASIC QUALIFICATIONS:

• Minimum five years leadership experience

• Demonstrated ability to adapt in a fast-paced, ever-changing environment

• Work in autonomous and structured environments without direction

• Demonstrated ability in content development and facilitation for experienced business professionals

• Experience coaching individuals and teams to deliver desired client outcomes

• Experience translating personal leadership experiences into stories that are relevant to your client's need while enhancing the learning points of the content

• Ability to create frameworks and proposals with the intent to close a client relationship

• Experience building relationships with executive clients, setting expectations and managing project scope

• Project management skills, especially monitoring resources, budgets, and deadlines

• Demonstrated comfort in using technology to enhance learning and support important messages

• Experience understanding a client's current state and future desired needs and objectives translating them into long-term solutions to deliver upon those goals

• Willingness for extensive travel, both within and outside the U.S.

PREFERRED QUALIFICATIONS:

• Disney Parks, Experiences, and Products (DPEP) operational experience

• Experience as a senior leader within an organization external to Disney

• Experience within adult training, OD, learning and development

• Experience facilitating learning experiences to a business audience

• People Management/direct report experience or experience guiding team members

• Professional certification or association relevant for increasing human performance

• Demonstrated experience with change leadership and organizational improvement

REQUIRED EDUCATION:

Bachelor's degree or equivalent experience

PREFERRED EDUCATION:

Master's degree

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits