Application: EpicCare Ambulatory

Job Summary

Epic Application Coordinators are responsible for achieving in-depth knowledge of the software application and are very knowledgeable about the policies, procedures and business operations. They conduct regular day-to-day communication with installation team, review the software, analyze business operations, and work with vendor, Subject Matter Experts and end users to tailor the system to fit your organization’s needs. On an as needed basis, they perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of software application. This role supports all medical records and coding departments throughout Bon Secours Mercy Health. This encompasses build, maintenance, and support of the Epic.

As an Epic Application Coordinator, you will work directly with clinical and office staff to build, maintain and support clinical systems that drive hospital operations and support safe, effective patient care and processes suitable for computer applications. You will configure our Epic training software, helping to transform the way in which we provide care to the communities we serve. You will apply your creativity and problem-solving talents as you discover and design solutions for a broad array of issues, from performing optimizations and software upgrades developing configurations to improve efficiency and patient safety.

Job Responsibilities

• Establishing change control procedures for the system.
• Troubleshooting problems or questions from users.
• Prioritizing and implementing system updates and changes.
• Thoroughly reviewing, analyzing and testing each new release.
• Working with users on the sharing of data, category lists, etc.
• Setting standards for naming and numbering conventions and security classifications.
• Understanding and investigating user choices.
• Analyzing data conversion needs.
• Assisting trainers during user training.
• Other related responsibilities as needed.

Position Criteria

• Undergraduate degree in Healthcare related field preferred with experience in Health Information Systems
• Demonstrates thorough understanding of information systems, policies and procedures, including application support, operating systems, databases and related IT areas.
• Ability to research, organize, analyze and synthesize data to support effective decision making, as well as work within tight deadlines.
• Excellent problem-solving, project management, communication and follow-up skills.
• Ability to travel to BSMH regions as necessary.
• Epic certification EpicCare Ambulatory required

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com