ERP Support Analyst Job at Innospec Inc.
Innospec Oilfield Services is currently seeking an ERP Support Analyst.
Job Description
- High level functional knowledge of ERP landscapes to offer 2nd line support, understanding of intermediary software
- Build and configure SQL server back end and Microsoft terminal server client front end infrastructure, with strong TSQL skills
- Support consolidation and reporting of Management Reporter software
- Build and maintain relationships with users, wider ERP support team and external support representatives
- Triage tickets and aim to resolve with the user group and finding root causes, escalating to external support when needed.
- Raise and manage tickets with support partner with regular calls, project support on larger developments; scheduling test cycles with business users and implementation sprints
- Work in conjunction with service desk and infrastructure teams as required
- Support SOx compliance requirements
- Assist the business to prepare for transition to SAP S/4Hana
Requirements:
- ERP service management experience (GP or D365 Field Services preferredl) (3 years)
- 4+ years of SQL experience
- C# .net SQL skills a plus
- 3+ years of Power BI/Power platform experience
- Excellent communication skills
- Experience with Sox compliance requirements
- Business Focus and solution mentality is a must
- Some travel within the US and overseas
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
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