Eservices Representative Job at GCS CREDIT UNION
Role:
Compile and reconcile data involving ATM and Mastercard programs, perform maintenance and be the liaison for internal and external users.
Major Duties and Responsibilities:
Balance ATM network, ATMs and Mastercard debit and prepaid programs on a daily basis.- Act as a liaison for internal and external users, researching and resolving problems with ATM cards, debit cards, as well as electronic payments including bill pay and electronic cash management pay.
- Create and maintain Mastercard debit card files and monitors transactions for fraudulent use.
- Process and maintain files of Mastercard debit card charge backs and disputes, ensuring diplomatic and timely correspondence with affected members and Mastercard, filing bond claims when appropriate.
- Coordinate ATM/Mastercard network and terminal adjustments, maintaining appropriate and effective liaison.
- Maintain ATM records according to Credit Union policy.
- Comply with applicable laws and regulations pertaining to the credit union industry, following generally accepted accounting principles.
- Perform other functions as requested.
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