About the Role

As the Family Hope Center Manager at Donna/Penitas, you will shine hope by developing and managing staff and professional resources of the Family Hope Center to provide programmatic services for site in alignment with the Buckner Family Hope Center Model. You will also manage daily operations of the Family Hope Center to ensure quality services for clients and their families. Ensure compliance with Buckner's mission, policies and procedures. Develop, implement, and integrate a plan to utilize the Family Hope Center programs and services in collaboration with other entities.

What You'll Do

As a member of our team, you will have an impact on our program participants through accomplishment of the following responsibilities:

• Ensure Family Hope Center programs and services are in alignment with approved core programs and models, including the Family Strengthening Framework. Ensure all FHC staff understand the Family Strengthening Framework and core programs. Implement, and evaluate the Family Hope Center programs and services according to the approved models. Recommend program design adjustments.
• Recommend policies and procedures for program aspects of the Family Hope Center and communicate established goals and guidelines to staff, contracted professionals, and volunteers.
• Responsible for observation and handling of issues concerning health and development of children in accordance with industry requirements and standards.
• Identify and implement strategies and resources which improve delivery of services to children, youth and adults.
• Participate as a team member with other management staff to review client, program, personnel, and organizational issues and resolutions.
• Ensure Family Hope Center maintains compliance with all applicable laws and regulatory requirements and guidelines. Facilitate agency inspections and maintain an attractive, clean, and safe physical environment.
• Assist in development of long range planning for program initiatives, most notably finding creative and innovative ways to meet the needs of children and adults in the community.
• Provides leadership, support, promotion and direction of FHC ministries. Ministries will be determined by data gathered in the community needs assessment, and implemented in accordance with available resources, leadership, and volunteers.
• Develop professional relationships with institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services in order to coordinate services for program participants. Develop relationships with community and social service organizations to help guide community assessments, program development, and implementation of new programs.
• Coordinate volunteers and/or mission groups to engage in projects in collaboration with the FHC.
• Provide assistance in coordinating the overall strategy for the Family Hope Center related to the surrounding area, including but not limited to identifying, evaluating and building relationships with churches, individuals, organizations, and agencies who might serve as potential collaborative partners.
• Source, hire, supervise, monitor, evaluate and provide direction to direct reports. Provide orientation and professional growth and development; develop and communicate goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluations.
• Effectively manage work schedules, activities, and use of program resources to meet business plan objectives and budgetary guidelines.
• Discuss and resolve personnel issues, including commendations and disciplinary actions, with appropriate documentation.
• Supervise volunteers, designated Buckner staff, and contracted professionals. Assist in recruiting, screening, training, matching, and supporting volunteers.
• Review incident reports and follow-up in accordance with established policies and guidelines.
• Audit charts and records and evaluate against applicable standards and regulatory guidelines. Make corrections as appropriate.
• Provide timely and accurate information through the regular reporting mechanisms related to program effectiveness.
• Work nights and weekends as required to meet business needs.
• Work with culturally diverse children, youth and families effectively.
• Effectively manage and oversee purchasing for Family Hope Center.
• Develop and manage budget effectively. Assist in the preparation of the budget for Family Hope Center and provide continuous monitoring of the budget and other program resources. Manage program resources to ensure they are used efficiently and appropriately.
• Serve as a liaison to community; speak in public on behalf of Buckner.
• Conduct staff meetings regularly; attend staff meetings, other meetings and training as required. Actively participate in regularly scheduled Team meetings and other group processes to ensure professional care for clients. Chair special committees as required.
• Responsible for supporting and representing Buckner at special events, activities and other assigned functions.
• Work successfully as a part of a team and is responsible for developing then maintaining strong working relationships with co-workers.
• Travel as needed to monitor, assess and help develop programs.
• Report suspected child abuse and/or neglect to the Administrator and appropriate regulatory and law enforcement agencies.

What You'll Bring to the Team

To be successful in this role and a great addition to our team we need you to come with the following:

• Requires concentrated understanding of a comprehensive field of knowledge.
• Minimum 3 years supervisory experience of community-based services required.
• Minimum 2 years experience preferred in a field relevant to developing and managing social service programs (Missions, Social Services, Leadership, and/or Community Ministries).
• Requires ability to observe and make accurate assessments of situations and individuals and determine appropriate action required.
• Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services.
• Requires ability to effectively interact and conduct strategic ministry business at highest levels within community. Ability to sell strategic ministry opportunities with constituencies a must.
• Must demonstrate cultural understanding; ability to develop positive and trusting inter-cultural and interdenominational relationships based upon previous cross-cultural experience.
• Requires proficient ability to speak, read and write English. Must demonstrate cultural understanding; ability to develop positive and trusting inter-cultural and interdenominational relationships based upon previous cross-cultural experience.
• Requires ability to speak clearly and make self clearly understood in face to face interactions; to articulate with accuracy to speak on the phone.
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Requires proficient ability to plan, administer, and report budgets.
• Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
• Requires ability to effectively manage personnel and volunteers; requires administrative skills to include but not limited to staff and volunteer selection, development, motivation, scheduling, and evaluation.
• Requires ability to travel to various geographic locations and some overnight stays.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner. Must be age 18 to be employed with Buckner.
• Requires ability to maintain confidentiality.
• Requires ability to motivate people.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
• Requires ability to recognize differences in sounds, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
• Requires ability to perform tasks with little supervision. Most tasks are governed by standard practices; however, some are not. Innovative thinking is required. Detail-oriented, with good organizational skills required. Requires leadership ability characterized by servant leadership, integrity and honesty. Must possess the ability to lead through influence as opposed to authority.
• Requires ability to effectively handle multiple tasks and be a self starter with a high level of initiative.
• Requires sufficient administrative and management skills to research, design, and implement complex business plans.
• Must demonstrate the ability to solve complex and ambiguous problems and to make trade-offs between quality, cost, and complexity when implementing the programs.
• Requires ability to communicate effectively in a collaborative, cross-functional, and matrix management environment preferred.
• Requires personality attuned to the requirements of meeting needs of clients and the ability to establish and maintain effective working relationships with other employees and the public.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.
• Requires commitment to Christian principles and teachings both professionally and personally.
• Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.
• Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.

Preferred Qualifications

• Master's Degree in a related field preferred.

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

• Medical and Dental benefits for employees and their eligible dependents;
• Life insurance;
• Short Term and Long Term Disability benefits;
• Paid Time Off and Holidays;
• Paid Parental Leave;
• Retirement Savings Plan; and
• The 5Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.