Food Hall Cashier/Expeditor (FT) Job at Soul & Smoke
Expeditor & Cashier
We are seeking a capable, friendly, and reliable order taker/expeditor for our location at Time Out Market Food Hall, in Fulton Market, Chicago. This West Loop Soul & Smoke outlet requires a skill set that can provide excellent customer service by simultaneously taking accurate food orders as well as ensuring the efficient flow of orders to the kitchen and delivery of orders to guests. The ideal candidate is experienced yet eager to learn, with a hospitable demeanor and a flexible schedule.
Because our success depends upon the dedication of our employees, we are highly selective in choosing new members of our team. We take pride in the quality of our food and service - you will be an important member of a team effort.
Job Responsibilities:
- Greet guests with a smile and maintain a welcoming, positive and professional attitude.
- Take orders from guests and assist in selections politely and thoroughly.
- Use the POS system to process electronic payments for all food orders.
- Use tablets to manage online delivery and dine-in orders.
- Communicate orders to the line cook and ensure they are being prepared with the correct priority.
- Double-check orders from the kitchen before handing them to the customer.
- Assist with food preparation and stocking of supplies/food as required.
- Acknowledge and resolve any customer issues and complaints.
- Communicate with Soul & Smoke management, Kiosk Lead, TOM management and staff, customers, and coworkers proactively and effectively.
Requirements:
- Must have the ability to work nights and weekends and be flexible when necessary.
- Ability to multitask, stay organized and communicate effectively.
- 1-year prior restaurant or customer service experience.
- Ability to stay calm under stress, especially in challenging customer situations.
- Ability to walk/stand for extended periods and lift to 50 pounds.
- Comfortable using tablet and POS systems.
- Quick problem-solving capabilities.
- Ability to work autonomously and as part of a team.
- COVID vaccination preferred.
Pay/Benefits:
- $16-19 per hour, plus pooled tips (usually between $4-7/hour additional).
- Full-time employees qualify for health and dental benefits after 90 days.
- Staff meal every shift.
- Paid sick leave, 1 hour accrued per 40 hours worked.
About Soul & Smoke:
Soul & Smoke (Evanston, Avondale, South Loop, Time Out Chicago) is a collection of takeout-exclusive restaurants and a food truck that serves Kansas City-style barbecue fare and comfort food from the heart. The Black-owned and women-led team at the helm of Soul & Smoke values being part of the community through thoughtful initiatives, like providing customers the option to purchase a meal for a neighbor in need and partnering with nonprofits like José Andrés’ World Central Kitchen to feed underserved populations.
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