WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Front Desk Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people has a belief in the power of community, and the desire to create extraordinary experiences drives us. You must apply if these things also drive you!

ESSENTIAL RESPONSIBILITIES:

• Embody the values + guiding principles of Hotel Drover
• Ability to manage multiple priorities and calmly deliver results in a demanding, fast-paced environment
• Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards
• Promptly answer, record, and process all guest calls, messages, requests, questions, or concerns
• Respond promptly and thoughtfully to guest requests or complaints, and take appropriate action and follow up
• Balance all cash, check, and credit card accounts through verification
• Assist guests with directions and information regarding property and local areas of interest
• Take initiative in accommodating the guests’ needs by working closely with all departments within the hotel
• Use up-selling techniques to maximize room rates
• Provide a professional image at all times through appearance and dress
• Perform other reasonable job duties as requested by the leader

MUST-HAVES:

• Passion for creating an amazing experience for our guests
• Strong prioritization and organization skills
• Creative thinking and strategic skills
• Thoughtful communicator with excellent written and verbal skills
• Strong interpersonal and relationship-building abilities; passion for collaboration and providing administrative support

QUALIFICATIONS:

• Available to work a varied schedule that will include evenings, weekends, and holidays
• Excellent written and verbal communication skills
• Organized and detail-oriented with the ability to be flexible
• Must possess the ability to handle stressful situations in a calm, professional manner
• Must have strong computer skills
• Opera PMS experience preferred

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right'

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

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