Front Desk Agent Job at Snowshoe Mountain
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
Full Time - Seasonal
Join us for Summer 2023! As a Front Desk Agent, you will mostly likely be the first face our guests see as they arrive to the mountain. We are seeking warm and friendly individuals who are eager to assist guests by staying up to date with resort information and are proactive with issue resolution and guest satisfaction. Meet people from across the country and across the globe. Join in our fun filled winter season and enjoy all the Employee Perks of working at resort!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests. 3
Integrity Performance Environment Fun Collaboration
ESSENTIAL DUTIES:
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High school diploma/equivalent or actively enrolled in an educational program.
Experience: Specific Experience-Not Required.
This position may be required to work evenings, weekends and holidays.
Office Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An
Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
Full Time - Seasonal
Join us for Summer 2023! As a Front Desk Agent, you will mostly likely be the first face our guests see as they arrive to the mountain. We are seeking warm and friendly individuals who are eager to assist guests by staying up to date with resort information and are proactive with issue resolution and guest satisfaction. Meet people from across the country and across the globe. Join in our fun filled winter season and enjoy all the Employee Perks of working at resort!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests. 3
Integrity Performance Environment Fun Collaboration
ESSENTIAL DUTIES:
- Develop computer systems technical knowledge by learning the SMS (reservation and front office systems) and the RTP (ticketing system).
- Develop lodging accommodations knowledge by learning about all of the resort's accommodations. We currently have 33 distinct complexes with approximately 1,200 rental units including hotel rooms, condominiums and private homes.
- Acquires understanding and knowledge of lodging rates by learning the rate structures and knowing where to find the rates for each lodging accommodations including rack, discount seasons and packages..
- Develop general resort knowledge by learning the information and pricing for lift tickets, ski rentals, ski lessons, adventure products and special events.
- Confirms lodging accommodations and resort activities by greeting guests, reviewing reservations, making necessary changes and checking guests into their accommodations.
- Reserves lodging accommodations and resort activities for walk-in guests by explaining available lodging and activity options, quoting rates and booking reservation.
- Collects and reconciles daily transactions by collecting folio balance, preforming required accounting procedures, processing a shift report and balancing cash drawer.
- Achieves a high quality of guest service by answering inquiries concerning recreational opportunities, scenic attractions, special events, entertainment, shopping, eating establishments, travel routes and all general information.
- Maintains guest confidentiality by safeguarding credit card information, room numbers, addresses, phone numbers and issuing proper keys.
- Maintains rapport with housekeeping and maintenance services by relaying information regarding early checkouts, walk- ins, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests.
- Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures.
- Contributes to team effort.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High school diploma/equivalent or actively enrolled in an educational program.
Experience: Specific Experience-Not Required.
This position may be required to work evenings, weekends and holidays.
Office Environment:
- Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An
Equal Opportunity Employer
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