• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.

• Sort, and track incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Keep record of room availability and rate.

• Compute bill, collect payment, and make change for guests.

• Make, confirm, and cancel reservations via all communication avenues.

• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

• Make reservation, transportation, or entertainment reservations for guest.

• Deposit guest valuables in hotel safe deposit box.

• Ability to accurately use various office software.

• Have a full working knowledge and expertise of each shift including night audit

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.

• High school education required. Relevant training and experience and additional education preferred.

• CPR and first aid training preferred.

• Additional language ability preferred.

• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the Stepstone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Minimum lifting of 20 pounds.

Pushing, bending, stooping, upward reaching, manual dexterity.

Hearing, writing, reading.

Minimum pulling of 20 pounds.

Other duties may be assigned.

Please complete application at
https://www.appone.com/MainInfoReq.asp?R_ID=4276991

Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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