FRONT DESK AGENT | QUALITY INN SANTA BARBARA

WHO WILL LOVE THIS POSITION?

• An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
• An individual who is independent, self-driven and a problem solver

WE OFFER:

• Competitive wages
• Referral bonus program
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Employee assistance program
• Employee discounts at our Hotels and Restaurants nationwide
• Progressively increasing paid vacation plan
• Sick pay
• Holiday pay
• Professional development and career advancement opportunities
• Endless smiles and positive energy!

POSITION PROFILE:

The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.

ESSENTIAL FUNCTIONS:

• Liaise and communicate positively with guests, colleagues, and vendors
• Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
• Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
• Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
• Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
• Inputs and receives resident information into Opera and other interfaces as required
• Execute all cashiering processes, inclusive of posting charges to accounts in Opera
• Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
• Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
• Comply with company and departmental rules and regulations at the hotel
• Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
• Communicate all GST complaints and issues to the Housemaster and/or Supervisor
• Conduct multiple property safety and security walks-through
• In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.
• Perform any other reasonable duties as required by management

REQUIREMENTS:

Skills/Knowledge Required:

• Must possess a positive attitude
• Must be energetic and outgoing
• Must be service oriented
• Must be a team player
• Must be able to multi-task
• Must possess excellent interpersonal, analytical, and organizational skills
• Must have knowledge of basic arithmetic
• Must have the ability to input data and access information on the computer
• Fluency in English both verbally and non-verbally
• Provide legible communication and directions
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data

Paligroup Management is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

REQUIREMENTS

• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting
• Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs
• Flexible Schedule - able to work a variety of shifts including weekends & Holidays

About Quality Inn By Choice Hotel Brand Hotels

Quality Inn is a brand under the Choice Hotel groups that caters accommodation and lodging services for the midscale segment of the hotel industry. Considered as one of the leaders in this niche, the brand started in 1939, an informal group of seven hotels that aimed to provide quality standards and operating practices for the hotel industry market.

As the group grew and innovated the hotel industry, Quality Inn was introduced in 1981 together with three other distinctive brands under the Choice Hotel group. Quality Royale, the group’s luxury brand, Quality inn, as the moderately-priced under the 3-star market and Comfort Inn for budget conscious guests. In 2017, Quality Inn celebrated its 1,500th hotel opening in Williston, North Dakota and for being the world’s largest midscale hotel brand in the industry. In 2018, Quality Inn added more hotels under its brand name in the 3-star category, more than any other hotel brands ever did in the globe.