People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Greets guests in a professional hospitable manner.
• Properly assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status.
• Issues room key and escort instructions to Bellhop.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Have daily knowledge of groups or functions in-house and local current events.
• Understand qualified discounts, their availability and application of vouchers.
• Accurately handle future and same day reservation or take walk-in guests.
• Check-in and check-out guests in knowledgeable, efficient, professional, and friendly manner.
• Assist guests with safe deposit box use at the Front Desk.
• Post, correct or adjust charges to guest accounts as necessary.
• Be knowledgeable of hotel credit, cash-in advance and check cashing procedures.
• Maintain and complete Front Desk reports.
• Maintain accuracy in cash handling procedures.

Our Benefits Include:

• Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
• 401K with Company Match
• Employer Paid Life Insurance
• Complimentary Employee Assistance Program
• Paid Time Off to include Vacation, Personal, Sick, & Holidays
• Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
• Tuition Reimbursement Program
• PCH University & Professional Development Series
• Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Must be at least 18 years of age.

Education

• High School or better in HS Diploma/GED

Skills

• Customer Service
• Data Entry
• Hospitality

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)