Front Office Manager Job at Renaissance Hotel Portsmouth
- Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
- Maintains standards of guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Develops short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
- Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Manages in compliance with established company policies and procedures.
- Manages in compliance with local, state and federal laws and regulations.
- Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- Maintains procedures for credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Receives departmental related guest complaints and ensures corrective action is taken.
- Schedules staff according to labor standards and forecasted occupancy.
- Ensures staff uses correct guest interaction skills.
- Performs other related duties as required.
- Ensures cross-selling of other Shamin Hotels by hotel staff.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Rewards employees who use their empowerment to meet or exceed guest expectations
- Ensures cross-selling of other Shamin Hotels by hotel staff.
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