Fulfillment Operations Specialist Job at SunPower
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary:
You are responsible for the operational success of SunPower’s Order Fulfilment network in your assigned territory, including shipments from regional warehouses to Residential and Commercial dealers, and distribution of products to internal and external installers in SunPower’s consignment program. The role involves a high degree of coordination and communication among external customers and internal teams, including planning, sales, order management, supply chain and logistics. You will act as a liaison between dealers and SunPower for the consignment program, managing key metrics in every aspect of the program such as forecast accuracy, inventory accuracy, stock-out rate. You will be expected to visit each partner at least twice a year to touch base and supervise cycle counts. You will also play a key role in launching new partners on the consignment program through training and basic project management.
Key Responsibilities:
Manage performance to key metrics such as On Time Delivery (OTD), Stockout Rate, Inventory Turns in your assigned region
Manage 15-25 Inventory consignment locations, including performance to key metrics such as Inventory Accuracy and Forecast Accuracy
Lead monthly Consignment program communication meetings with Dealers covering forecast refresh, aging material, program updates
Maintain key metrics and communicate performance to internal and external audiences
Keep track of root cause corrective actions and leading process improvement initiatives to fix identified issues
Drive accountability to operational performance across the demand and supply organizations
Lead in-person and remote training sessions for program changes and new features (i.e. policy and rule changes, digital tool enhancements, etc.)
Perform routine facility audits ; document results and improvement actions
Act as the initial escalation point for issue resolution, and as the focal point for inquiries and requests
Ensure ERP transactions are completed on time and accurately
Coordinate resolution of damaged, defective, or missing material
Schedule monthly cycle counts, and coordinate processing of count data
Assess charges for cycle count shortages and aging material, and ensure timely invoicing
Lead new Consignment dealer launches, including basic project management, issue management, and training
Coordinate team of 3-5 offshore Order Fulfillment analysts
Minimum Requirements:
Bachelor's degree in supply chain management, operations analysis, finance, engineering, or a related field from an accredited college/university
4-6 years of experience in supply chain or a related field
Excellent oral, written and presentation communication skills, including the ability to tailor tone and content to internal and external (customer) audiences from senior management through operator levels
Strong interpersonal skills and demonstrated ability to perform and produce results in multifunctional teams in a dynamic work environment
Highly organized and detail-oriented
Travel up to 50%
Comfortable working in a fast-paced, highly complex and constantly evolving business environment that may require frequent re-assessment and benchmarking of priorities against objectives
Extensive experience using ERP systems (Oracle, SAP, NetSuite, etc), including Inventory, WMS, or Planning tools
Advanced Microsoft Excel user (if/then, vlookup, pivot, pivot charts)
Preferred Experience:
Coursework or previous work experience that utilizes statistical analysis
Experience running or using a consignment, vendor managed inventory (VMI) program
Experience with Qlik Sense, Tableau, Power BI, or similar business intelligence tools
Pay Range
$76,032-$114,048*
Other rewards may include annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program which includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more.
- Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/All Genders/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
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