Arizona Central Credit Union is a not-for-profit financial institution that is locally owned and operated by its' members. We are always looking for friendly, professional people who want to join our team. If you have a passion for helping people with their financial needs, this might be the perfect place for you!

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, employee assistance program, and much more!
Role:
Arizona Central Credit Union has an exceptional opportunity for a motivated individual to join our Solutions Center (Call Center) team. We are looking for candidates who enjoy providing excellent service to all internal and external members! A key component of this service delivery is to build long term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:

• Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
• Meet or exceed all individual sales goals in support of meeting department goals.
• Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
• Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.
• Remote work considered after three months, if requirements are met

Hours:

• Monday - Friday: 8:45am - 5:30pm
• Rotating Saturdays: 10:00am - 2:00pm

Knowledge, Skills and Abilities:

• Experience: Up to six months banking or call center experience preferred
• Education: A high school diploma or GED

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Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location

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