General Summary of Position
The Guest Relations Associate provides customer service and hospitality to patients and visitors in all areas of the facility. Interfaces with patients, visitors, and all levels of associates. Assists visitors in signing in, issues badges, offers directions, and escorts them if needed. Provides coverage of switchboard and responsible for assigned clerical support tasks. May be assigned special projects as needed to include data entry into existing databases and creation of new spreadsheets and databases.
Minimum Qualifications
Education

• High School Diploma or GED Required

Experience

• Previous experience in a healthcare setting or knowledge of medical terminology Preferred and
• Previous customer service experience Preferred

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greet all patients/visitors entering the hospital providing information and directions as needed.
• Complies with patient security and confidentiality guidelines. Assists with facilitation of visitation policy.
• Obtains wheelchair as needed for incoming patients, transports patients via wheelchair as needed.
• Utilizes Patient Information screen on HIS to obtain location of patient/room assignment within the hospital.
• Utilizes FirstNet to obtain information that can be shared with patient/family members/visitors. Keeps patients/families informed of delays.
• Performs Quick Registration of patients to HIS. Communicates with charge/triage nurse to keep patients/families updated.
• Develops innovative ways of providing information to patients, families and visitors.
• Maintains an organized and clean service waiting area. Maintains an organized work station.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

Job Type: Part-time

Pay: $17.00 - $17.71 per hour

Benefits:

• Free parking

Healthcare setting:

• Hospital

Schedule:

• Day shift
• Evening shift

Ability to commute/relocate:

• Leonardtown, MD 20650: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please type 'Yes' to confirm you are aware this is a PRN (as needed) position and the hours will differ week to week.

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• Hospital: 1 year (Preferred)

Work Location: In person

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