Health Services Administrator Job at Tesla
What to Expect
What You’ll Do
What You’ll Bring
The individual will be responsible for administering work-related injuries and illnesses including workers’ compensation claims, cases related to contracted workers through temp agencies, and Owner Controlled Insurance Program (OCIP) for a particular assigned business segment with a strong emphasis placed on employee communication. The Workplace Health Administrator will support day-to-day operations and investigation with managing a number of processes: retrieving incident reports, reviewing ergonomic evaluations and Physical Demand Descriptions (PDD), OSHA recordkeeping, assisting with medical treatment authorization, facilitating a quick return-to-work plan, incident investigation and analysis, data collection/entry, etc. The Workplace Health Administrator will play a key role in case management operations and managing, tracking and organizing documents from Medical providers, claims adjusters, internal stakeholders including supervisors, EHS and HR along with other external parties to aid with the investigation and management of incidents. A successful candidate for this role has worked in the insurance, human resources, safety, and risk management field with extensive experience in employee relations and administrative support.
The candidate must work well on both self-initiated projects and those driven by priorities outlined by management. The ideal candidate takes pride in his/her analytical abilities, organizational skills and attention to detail and appreciates an environment where superior work is encouraged, recognized, and rewarded. Onsite presence required.
- Act as initial point of contact for walk-up inquiries related to occupational injuries, benefit questions and employment concerns
- Capture key information about the nature of the injury, including when it occurred, how it happened, and where it took place
- Collect paperwork and file work-injury forms timely to report workers’ compensation claims
- Act as liaison and facilitate communication between employees, insurance, EHS, production, and HR
- Resolve workplace conflicts and escalate to the appropriate stakeholder when necessary
- Manage recordkeeping for contract workers including OSHA 300, 301 and 301A logs
- Coordinate through provider network when an employee requests medical treatment for a new injury
- Investigate and gather witness statements, collect information, and track data from various stakeholders
- Answer and respond appropriately and timely to email inquiries from internal stakeholders, and third party vendors, including insurance adjusters, external investigators and copy service vendors related to subpoena requests.
- Support Workplace Health team as needed, including Specialists, Lead and Supervisor
- Background in customer service including conflict resolution
- Bachelor’s degree from an accredited college, preferably in Risk Management and Insurance (degree waived with industry claims certification or extensive experience in WC claims area, ARM or CPCU accreditation)
- Microsoft Office skills, including proficiency in Word, Excel, and Powerpoint
- Able to influence and communicate effectively with Supervisors and Associates
- Ability to work effectively and efficiently under pressure while managing competing demands and tight deadlines
- Well organized with meticulous attention to detail
- Excellent written and verbal communication skills
- Quick, accurate data entry, and strong time management skills
- Results-driven with a strong sense of urgency and able to drive results
- Service oriented, treats colleagues as clients
- Comfortable in an entrepreneurial environment where demands and priorities change rapidly
- Enjoys working in a fast-paced, high growth environment
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