Compensation: $18-$22/hr. (Depending on experience)

Location: Cornelius, NC

Help Desk Support

Inceed has partnered with a great company to help find a skilled Help Desk Support team member to join their team!

The Help Desk Support team member will be responsible for phone communication and support to customers on cell phones, mobile broadband devices, tablets, wearables, mobile operating systems (Android & IOS), hardware and network connectivity, device configuration, and remote troubleshooting.

Responsibilities:

• Respond to and resolve user requests for assistance via phone, via email, and via text messaging.
• Provide first line analysis and response to incidents and service requests submitted by internal business users.
• Perform troubleshooting and work with user as needed to properly document, prioritize, and resolve incoming requests requiring level 1st and 2nd level support.
• Utilize and maintain the help desk tracking software.
• Assist in maintaining, creating, delivering IT knowledgebase information and end user documentation
• Utilize excellent communication skills with the ability to work with multiple levels of management and technical resources and ensure trouble resolution and meet customer experience expectations
• Apply strong complex problem-solving skills and the ability to translate technical issues into non-technical terms

Required Qualifications & Experience:

• Previous experience in customer support, call center, or other related areas
• Capability to interface at a technical level with assurance and confidence
• Experience in business desktop / laptop support / mobile device support
• Previous experience in customer support, call center, or other related areas
• Capability to interface at a technical level with assurance and confidence
• Experience in business desktop / laptop support / mobile device support

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid Time Off, 401k, and Holiday Pay*
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Contract

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cornelius, NC 28031: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Call Center Support: 1 year (Preferred)

Work Location: In person

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