Help Desk Technician

Candidate will provide corrective action and diagnose problems through phone, electronic communication and in-person support, ensuring timely resolution through approved ticketing system. Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.

On-site support:

Key Responsibilities:

• Provide Tier I and II support and troubleshooting, serves as Tier III reach back.
• Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
• Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment.
• Recommend systems modifications to reduce current and future user problems, and provide support in maintenance of business continuity, disaster recovery program and support LAN/WAN/PC/Server-related security program.
• Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.
• Support Refresh of PC Hardware by deploying new computer equipment to MTF staff.
• Assist regional Tier III teams with instillation, troubleshooting, and problem resolution.
• Maintain library of current scripts, software media, and licenses.
• Provide support in network upgrade and expansion as needed.
• Assist Tier III teams in applying software updates, security patches and DISA STIGs, and with mitigating vulnerabilities.
• Engage in cross-team collaboration, as needed.

Requirements: Excellent level of organization and the ability to understand complicated logistical information and high attention to detail.

• A High School Diploma.
• Security + and minimum one year experience as a Help Desk Specialist.
• Active Secret Clearance
• Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint.
• Superior verbal and written communication skills.
• Occasional domestic and international travel required.
• Ability to multi-task, compromise, and solve problems.
• Excellent time management and ability to meet deadlines

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including: critical illness coverage; accident insurance; identity theft coverage; pet insurance; and an Employee Assistance Program.

DAWSON gives preference to Internal Candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.