Home Services Coordinator/Dispatcher Job at PuroClean of Bluffdale
Are you looking for a better opportunity - one that won’t cap your potential and that can provide a greater sense of purpose as you help others in their time of need?
We are a fast-growing property services company, launching an emergency plumbing department that will provide services to both commercial and residential customers. We are seeking a Coordinator/Dispatcher to assist in supporting the growth and development of our new team.
Our Vision:
Position Purpose:
The Coordinator/Dispatcher position provides fast and friendly client service to both internal and external clients. They manage day-to-day workflow efficiently while providing Relentless Customer Service to our clients and customers. Additionally, the position supports general office duties.
Responsibilities include but are not limited to:
We are a fast-growing property services company, launching an emergency plumbing department that will provide services to both commercial and residential customers. We are seeking a Coordinator/Dispatcher to assist in supporting the growth and development of our new team.
Our Vision:
- To become Utah’s Preferred & Trusted service provider!
- Team Culture
- Extreme Ownership
- Relentless Customer Service
- Transparency
- Consistency
- Tools of Success for all Team Members
- Profitability to fuel Progress & Opportunity
Position Purpose:
The Coordinator/Dispatcher position provides fast and friendly client service to both internal and external clients. They manage day-to-day workflow efficiently while providing Relentless Customer Service to our clients and customers. Additionally, the position supports general office duties.
Responsibilities include but are not limited to:
- Answer client calls; provide responses and feedback to clients regarding service queries.
- Schedule jobs for technicians.
- Be the primary contact for field technicians calling in for assistance.
- Make outbound calls to clients to schedule appointments.
- Manage client concerns and work to resolve them efficiently and effectively.
- Enter client data into software.
- Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties as assigned.
- Minimum 1 years’ experience in Dispatch/Client Service.
- Ability to satisfactorily resolve client concerns.
- Competency of basic computer programs (Word, Excel, Outlook).
- Professional demeanor.
- Excellent verbal and written communication.
- Self-motivated with a sense of urgency to complete tasks.
- Able to work gracefully under pressure in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Reliable, trustworthy and punctual.
- High School diploma or equivalent.
- Competitive base pay
- Holiday pay – 8 per year plus 1 floating
- PTO
- Company-sponsored training and professional development
- Recognition, feedback and coaching to help you progress and succeed
- Be a part of something bigger than yourself - Serve your community in their time of need!
- Be a part of a winning team with a ‘One Team’ mentality - We serve together!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
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