NOW HIRING HOTEL FRONT DESK AGENTS + NIGHT AUDITORS

Do you have a bubbly, cheerful personality? Are you looking for an opportunity to shine, and rapidly grow your career? The Home2 Suites by Hilton Houston IAH Airport Beltway 8 is looking for dynamic, hungry, and happy individuals to become part of the team! Come in and apply today

Where to apply: Apply in person at the Home2 Suites by Hilton Houston IAH Airport Beltway 8 located at *705 N. Sam Houston Pkwy E Houston, TX 77060*, online, or call in at 346-374-8380.

We are doing interviews Monday-Friday from 9am- 4 pm, come in and Apply now!

Job Location: 705 N. Sam Houston Pkwy E Houston, TX 77060

Phone Number: 346-374-8380

The ideal Guest Service Agent/Night Auditor accommodates guests of hotel, handles front office duties and has a high level of customer service skills. Follows through on guest issues in a pleasant and organized fashion ensuring successful resolution and exceeding of customer expectations. Takes all necessary steps to ensure a positive and pleasant experience for all guests. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assignor reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons

2 year of guest service experience is required. Previous experience with the Hilton, Marriott, IHG or Hyatt brand will be given first preference

We offer competitive wages and bonus structure, as well as a great opportunity to develop into management-level positions!

Benefits include: Excellent Opportunity to Advance your Career, Competitive and Lucrative Bonus Structure, PTO, Paid Major Holidays, Paid Vacation, Hotel Brand Travel Discounts, and Sick Pay.

• Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services. Issues room keys and location instructions to guests
• Serves as the primary liaison to guests. Handles stressful situations, makes mature and knowledgeable decisions. Handles all guest complaint or problems to exceed the guests expectations
• Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied
• Consistently maintains positive demeanor
• Handles incoming guest reservations via phone. Takes reservation accurately and enters into PMS system

• Handles guest check-in and check-out in an accurate and efficient manner
• Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers
• Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market. Makes restaurant, transportation or entertainment reservations and arranges for tours
• Handle all guest service requests
• Serves as hotel phone operator and directs calls to appropriate department. Receives, transmits and racks telephone messages
• Computes bill, collects payment and makes change for guests
• Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction
• Conveys company information, decision, or problems to appropriate parties on a timely basis
• Works to resolve disagreements and is respectful of peers and co-workers
• Manages and controls assigned cash bank and balances shift within established procedures
• Keeps all work areas neat, clean, organized and free of hazards
• Projects and assignments are completed thoroughly, professionally, and with care

• Adjusts to high-pressure conditions and is open to change
• Assumes responsibility for personal growth and development
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
• Perform other functions as required and directed.

Where to apply: Apply in person at the Home2 Suites by Hilton Houston IAH Airport Beltway 8 located at 705 N. Sam Houston Pkwy E Houston, TX 77060, online, or call in at 346-374-8380.

We are doing interviews Monday-Friday from 9am- 4 pm, come in and Apply now!

Keywords: hotel, front desk, night audit, Hilton, guest service

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Houston, TX 77060: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to take a background check & drug test?

Experience:

• Hotel Front Desk: 3 years (Required)
• Hilton, Marriott, IHG, or Hyatt: 2 years (Required)

Work Location: One location

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