About Us:

Upsilon Entertainment Group, is a project development, marketing, hospitality and production firm specializing in public-private partnerships and the utilization of public spaces and real estate for innovative and iconic attractions, concessions, temporary retail, events, and other revenue generating opportunities. UEG’s crown jewel project and program portfolio includes GRAMMY Park, a collaboration with The Recording Academy, to celebrate the richness and diversity of music via large-scale multi-genre concerts, intimate expositions, merchandising, signature hospitality, and sponsor activation; production, development and operations of the Bank of America Winter Village at Bryant Park - featuring state-of-the-art ice skating facilities, Celsius at Bryant Park, a restaurant, lounge, bar and event space, and The Holiday Shops at Bryant Park, an open-air holiday retail shopping destination; and The Lefrak Center at Lakeside, a $74 million, 26 acre multi-faceted premier community destination in Prospect Park, Brooklyn offering year-round recreation, programming, hospitality and dining; along with numerous other projects and programs with a diverse slate of fortune 500 brands and companies.

Position: Ice Rink Manager

We are seeking an Ice Rink Manager with ice making experience to join our growing team. This role will have the opportunity to work on several of our ice rinks in and around New York City. The Ice Rink Manager will be integral in the development and production of our ice rinks and will manage day to day operations of one or more rinks in collaboration with our executive management team.

This is a full-time salaried position. The position requires understanding of all aspects of ice rink production and operations. He/She will endeavor to continuously improve the guest experience by providing unparalleled customer service to our guests and partners. Ideal candidates must have solid experience in high volume recreational venue operations.

Responsibilities for this position include but are not limited to:

• Assist with the building and maintenance of ice rinks.
• Drive revenue and profitability.
• Manage and cut costs in all operational areas including labor and operating expenses.
• Hire and schedule rink staff.
• Train and develop rink staff.
• Perform daily walk-through in order to assess staffing, maintenance, cleanliness, and other special needs.
• Maintain atmosphere including music, lighting and temperature levels.
• Uphold and enforce all operating standards.
• Have complete knowledge of all our services and policies.
• Acknowledge, asses and take appropriate course of action on guest complaints with professionalism and in a timely fashion.
• Communicate repair and maintenance problems (building and equipment).
• Identify, address, and document staff disciplinary actions (warnings).
• Recognize, ensure, and maintain quality in all our products and services.

Qualifications:

• 5+ years' experience in a similar capacity.
• Experience and strong understanding of all facets of recreational venue operations and service.
• Understanding of HR practices, policies, and procedures.
• Great interpersonal skills, customer-service oriented, professional, attentive, and cheerful.
• Responsive with proactive follow-through and follow-up.
• Financially minded: understands operational costs and control implementation.
• Ability to think creatively and provide innovative solutions.
• Ability to manage multiple projects and tasks.
• Communicate effectively and professionally with clients and prospects, sponsors and strategic partners.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Excellent leadership skills and management skills.
• Excellent understanding of the company's vision and culture.
• Proficiency in Microsoft Office.
• Self-motivated entrepreneurial spirit looking to take initiative.
• Ability to lift up to 40 lbs.
• Ability to work on weekends and nights as needed.
• Candidates with car and ability to travel to multiple rinks highly preferred.

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Rink Management: 5 years (Preferred)
• Ice Rink Building: 3 years (Preferred)

Work Location: On the road

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