SUMMARY:

JOB FUNCTIONS & DUTIES:

• Lead planning and implementation of departmental automation projects critical to the efficiency of merchant settlement and implementations teams.
• Establish necessary process controls to mitigate any emerging risks.
• Institute and communicate any process improvements to align with key organizational goals.
• Participate in UAT and QA for any backend code release, not limited to providing business requirements, design documents and validation.
• Act as a liaison between Priority and Fiserv and TSYS for any operational issues and/or new initiatives.
• Resolve issues with boarding failures related to XML and files to ensure newly approved merchants are boarded in a timely manner.
• Complete and submit applicable registration to card brands (utilities, rent, small merchants).
• Coordinate monthly billing with Fiserv and TSYS.
• Facilitate monthly report reporting to sponsor banks.
• Administer everyday workflow of all implementation processes and provide technical support to all associates.
• Coordinate with the team to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for the team.
• Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for the same.
• Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation managers.
• Assigned high volume, high complexity implementations involving a technical implementation
• Create and develop training materials relative to customer’s needs.
• Track new account boarding and failures; provide feedback to customer and sales representatives as needed.
• Lead implementation kick-off calls with Sales, Product, and IT teams.
• Proactively review the account implementation process and offer suggestions for improvement to achieve the highest level of productivity/efficiency/customer satisfaction.
• Assist in updating our materials to keep them current with new processes, procedures, etc.
• Ability to prioritize work and multi task.
• Consistently meet SLA’s with account maintenance.
• Regular reliable attendance and punctuality are essential functions of this job.
• Comply with and enforce company policies and procedures.
• Other duties/projects as assigned.

QUALIFICATIONS:

• Ability to read, understand, and work with APIs, files, and customers data sets
• Proficiency of PCs- Microsoft Office basics (Word/Excel/PowerPoint)
• Strong presentation and organizational skills.
• Strong interpersonal skills and ability to connect with a diverse customer and employee population.
• Self-driven, motivated, and must have the ability to manage a fast-paced, result orientated environment.
• Working knowledge of TSYS Express/Masi and Fiserv AccessOne platform.
• Exceptional communication and time management skills.
• Understanding of 171 bulk file and XMLcommands.
• Strong attention to detail, problem solving skills and multitasking capabilities.
• A team player with high energy.

EDUCATION:

• Bachelor’s Degree preferred or equivalent Industry experience.
• 5+ years of experience in payment processing and merchant implementations back office.

COMPENSATION & BENEFITS:

• Highly-competitive salary
• Medical, Dental & Vision
• Unlimited PTO after year 1
• 401k Match
• Education Expense Reimbursement
• Gym Membership Reimbursement