• Understand and fully utilize service software as required to execute your job
• Receive a task and complete job tasks as assigned by the Service Coordinator
• Intelligently plan and install two-way radios and related equipment into different types of vehicles
• Ability to properly diagnose and correct a charge guard/power drain/ no power issue
• Be familiar with center consoles to include the different brands, radio brackets, filler plates, etc.
• Assist a sales rep or service coordinator in scoping out and quoting a vehicle install
• Follow our “Opportunity to Close Out Process” and others as required
• Program portable and mobile radios using the correct software and cables
• Troubleshoot, diagnose, and repair/replace antenna lines, power lines, and antennas
• Run RF cabling, power lines, antenna lines, and CAT5/6 Cabling as needed
• Cut, splice, and terminate wiring with correct endpoints and hardware as needed
• Understand AC/DC voltage and power systems
• Install power supplies, distribution panels, backup power systems, and batteries
• Maintain all company-issued tools and equipment and ensure serviceability
• Maintain company-issued vehicle and ensure it is serviced at regular intervals
• Understanding of Ohms Law
• Understanding of RF theory and antenna propagation
• Work closely with Service Coordinator to ensure timely completion of work
• Assist Service Coordinator as needed with customer and job information
• Assist other technicians with on-site installation

Skills

• Ability to work independently and as an active member of a team
• Strong multitasking, time management, and prioritization skills
• Excellent organizational skills and initiative
• Strong foundation and understanding of technology
• Ability to follow a detailed process
• Self-motivated and directed
• Understanding of Ohms law and basic low voltage electrical work
• Ability to troubleshoot and diagnose issues in a systematic approach
• Knowledge of RF spectrum and antenna propagation theory
• Understanding of basic IP networking and digital systems
• Ability to follow a Scope of Work, rack diagrams, wiring diagrams, and system drawings

Requirements

• High School Diploma or GED

Additional consideration for:

• Technical training and certifications (OSHA, R56, Motorola, Kenwood, Harris, etc.)
• Related military experience/MOS training
• Electrical Engineering or Computer Science degree

5 Core Values of Goosetown Communications

1.) Do the right thing both for the customer, our company, and what is morally and ethically correct.

2.) Exhibit relentless dedication to the company, our team, our mission, and our customers.

3.) Never be satisfied with the quality of your work, and personal and professional development. Always seek improvement and increase your individual capabilities.

4.) Be an independent problem solver but know when to ask for help and whom to ask. Don’t be afraid to ask. If you don’t know, you don’t know. Make sure you try your best first.

5.) Take extreme ownership of everything you do and that you’re responsible for. If it’s not getting done, take ownership of it and see it through. Be the change you want to see.