The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies. The Integration Specialist offers frontline support to those customers to resolve what may be complex, business impacting problems. The role of the Integration Specialist position is to ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. Above all, this role is responsible for delighting our customers and offering world-class support on behalf of TrueCommerce.
Integration Specialist I Job Responsibilities Include:

• Troubleshoot & Resolve Complex Customer Issues
• Communicates task/ticket status and issues to client and coworkers.
• Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
• Works directly with existing clients and trading partners on projects and provides production support.
• Fields tickets that come into the Production Support Team department queue.
• Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
• Resolve issues while providing clear communication to the client.
• Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.

• Support and Work with other internal departments
• Remaining ahead of new technologies as needed to successfully support internal and external customers
• Ensure customer satisfaction through efficient, effective diagnosis and resolution of customer questions and problems.
• Research and coordinate resolution for integration or mapping issues with the respective teams.
• Document all client interactions and resolutions within internal ticketing systems
• Participation in "on call" support coverage off-hours may be required

Experience:

• 1-2+ years in a software support, client services, help desk or call center environment
• Customer service experience in a technical or non-technical capacity
• Prior experience in supporting customers on application software. Experience with ERP and accounting platforms is preferred

Skills:

• Experience with EDI
• Phone support or call center support
• Experience with CRM tools for customer ticketing and issue management
• Experience with SQL or other scripting languages is a plus
• Experience with XML and flat file formats (delimited, fixed, etc.)
• Experience with FTP, SFTP, AS2, Value Add Networks (VAN) and other EDI communications methodologies is desirable
• Experience with ERP software such as Microsoft AX a plus

TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100, across various industries – rely on us.
TrueCommerce. Do business in every direction.
Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. We encourage employees to grow and develop. Additionally, TrueCommerce organizes events throughout the year like picnics, golf tournaments, chili cook-offs, winter holiday events, and opportunities to volunteer for charity. Come join our team!

Education
Preferred

• Associates or better in Computer Science or related field
• Bachelors or better in Computer Science or related field

Skills
Required

• Technical
• Troubleshooting
• Training
• Written Communication
• Verbal Communication

Job Type: Full-time

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