Investigation Supervisor 1-20060521

About Us:

The Mission of the Ohio Department of Commerce

is promoting prosperity by protecting what matters most

The Division of Real Estate & Professional Licensing helps ensure Ohioans’ investment in their largest asset – their homes – is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and salespersons. The division also registers cemeteries and real estate developments located in other states that are marketed in Ohio. REPL also has responsibilities under the Manufactured Homes Program and is responsible for licensing and inspecting brokers/dealers and salespersons. The Video Service Authorization Section provides complaint services, education and outreach to cable consumers, local governments, and cable providers.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

In striving for excellence in service, we will:

• Listen first
• Act with a sense of urgency
• Honor diversity
• Foster inclusiveness
• Value collaboration
• Inspire innovation
• Be transparent
• Be accountable
• Celebrate success

What You'll Do:

• Receipt and assignment of complaints

• Investigate complaints

• Supervise/provide guidance for investigations completed by division investigators by reviewing investigator findings for accuracy, completeness, and timeliness

• Answer inquiries, attend hearings, conduct outreach, recommend audits

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

2 yrs. investigation exp. with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

Or 3 yrs. trg. or 3 yrs. exp. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license.

Or equivalent of Minimum Class Qualifications for Employment noted above.

Knowledge of investigative practices & techniques; laws & rules applicable to complaints & alleged violations under investigation*; case preparation; interviewing; public relations; employee training & development; supervisory principles/techniques*. Ability to review & evaluate investigations completed by staff to recommend final disposition, need for additional work & legal compliance; use proper research in gathering data; prepare or edit policies & procedures; handle routine & sensitive inquiries from & contacts with complainants, respondents, witnesses, alleged violators, legal & law enforcement personnel & other government officials.
(*)Developed after employment.

Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made.

Application Status: You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details.

BACKROUND CHECK STATEMENT FOR POSTINGS

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.