Logistics Expeditor Job at KARL STORZ Endoscopy - America
Company: KARL STORZ Endoscopy-America, Inc. (KSEA)
Job Code: 13071
Pay Grade: TBD
Description
KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
Job Summary:
As the logistics expeditor for Customer Support, you'll strategize, converge, and adapt with cross-functional teams to deliver a just-in-time customer experience. In addition to being reactive to urgent order request, you will be proactive in executing backorder reports, order management when customer requirements change, and trending reports. In this internally based role, you will be responsible for managing a large email database through Outlook that are converted into Expediting Share-point entries that tracks workflow volume. We invite you to be a key contributor in a world-class customer service organization that has been JD Power certified 8 years in a row.
This position can be in El Segundo, CA or Auburn, MA.
Essential Functions:
Duties and Responsibilities:
Qualifications:
#LI-AA1
Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.
Employee Benefits Program Overview for U.S. Locations
KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.
Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.
Job Code: 13071
Pay Grade: TBD
Description
KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
Job Summary:
As the logistics expeditor for Customer Support, you'll strategize, converge, and adapt with cross-functional teams to deliver a just-in-time customer experience. In addition to being reactive to urgent order request, you will be proactive in executing backorder reports, order management when customer requirements change, and trending reports. In this internally based role, you will be responsible for managing a large email database through Outlook that are converted into Expediting Share-point entries that tracks workflow volume. We invite you to be a key contributor in a world-class customer service organization that has been JD Power certified 8 years in a row.
This position can be in El Segundo, CA or Auburn, MA.
Essential Functions:
- Level of accountability: Occasional oversight
- Level of decision making: Limited variety of tasks
- Has interactions with Onsite and Field Services, Field Sales, Logistics and CS team members
- Financial/Budgetary: Little or no financial impact on revenues or cost
- Supervision: Does not supervise others
- Physical Requirements: Light, occasional physical effort
- Travel: Up to 5% Travel during the year
- Works directly with Auburn Logistics, Buyers/Planners, Marketing, Sales Executives, Repair and Onsite Services, Customer Support Staff, affiliate companies.
- Manages sales personnel's inquiries regarding customer orders, availability of equipment, etc.
- Works closely with Regulatory, Purchasing, Marketing and the Logistic center to understand changes to product and order configuration and coordinates all actions with Customer Support
- Provides expediting services on priority requests and ETAs on back-ordered items
- Conducts situational research for customer problem resolution.
- Responsible for managing the Expeditor phone and email queues.
- Stays current on promotions, procedures, policies, product updates and system changes: proactively inform sales executives on new information.
- Ensures customer satisfaction by supporting customer support team members with their Order Management and Sales Executives with their priority requests and order issues
Qualifications:
- A minimum education level of a Bachelor's Degree
- 5+ years of experience.
- Possess exceptional organizational skills and the ability to multi-task.
- Able to work overtime to perform job responsibilities; must be punctual, able to sustain attendance guidelines, and work hours as assigned; office environment.
- Decision-Making Skills - this position requires a responsive individual, who listens to, understands, and responds quickly and decisively and has the commitment to execute an action plan.
- Critical Thinking - This position requires an individual to incorporate their previous material experience with their interpersonal skills and incorporate honesty, integrity and respect for co-workers into their everyday interactions at KARL STORZ.
- Self-motivated - This position requires a result-oriented individual who can work independently, take ownership, see change as an opportunity and cultivate networks to improve existing processes and procedures.
- Communication - This position requires an individual with excellent communication and collaborative skills.
- Excellent interpersonal skills, telephone etiquette and verbal communication skills are required.
- "Strong" product knowledge, understanding of KSEA resources and excellent problem-solving skills are required.
- The ability to prioritize work is key. Good business writing skills are required. Ability to consistently handle all customers (internal and external) in a professional, courteous manner is critical.
- The ability to read, interpret and understand (for the purposes of providing customers with appropriate information) documents, operating instructions, maintenance instructions, and procedure manuals is required.
- The ability to locate technical information efficiently when working with customers on the telephone is required.
- The ability to effectively use computer systems, including the Company's quote systems, is required.
- The ability to use general office equipment, including telephone, copier, fax, etc., is required.
- Must have advanced knowledge of purchasing process in order to deal with buyers and some vendors.
- Excellent skills in Excel, Visio (or any flowchart program), and Word. Must have an extensive experience on an ERP system (SAP preferred) in the Sales and Distribution, and Service Management Modules.
#LI-AA1
Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.
Employee Benefits Program Overview for U.S. Locations
- Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
- 3 weeks' vacation, 10 holidays plus paid sick time*
- 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- Tuition reimbursement of up to $5,250 per year
- Fitness reimbursement up to $200 annually
- Employee referral program of up to $2,000 per hire
- And much more!
- Field sales, internships and part-time employees are not eligible except for where required by state law.
KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.
Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.
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