Manager Patient Experience, Patient Experience Job at Baptist Hospital of Miami
Baptist Hospital of Miami Miami, FL
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.
Description:
The Manager, Patient Experience helps drive and foster a culture of patient and family centered care by enhancing the patient experience across the organization. This individual will work with their leader to proactively develop innovative strategies that strengthen our culture of delivering memorable patient experiences. This individual is responsible for leading a team of professionals focused on supporting projects, initiatives, and improvement efforts to ensure the organization meets patient experience goals. They will partner with executive and operational leadership teams to ensure organizational strategies are aligned and will help implement initiatives across service lines to enrich the patient and family experience throughout the continuum of care. This position requires a dynamic, collaborative leader, who thrives on innovation and change. Someone who is constantly discovering and implementing new ways to maintain, enhance, and develop a culture based around BHSF‘s core values. The position requires the ability to lead direct reports and develop operational and capital budgets each fiscal year.
Estimated salary range for this position is $68860 - $79118 / year depending on experience.
Qualifications:
Degrees: Bachelors Additional Qualifications: Relevant Bachelors degree required, 5+ years‘ customer service or hospitality experience including minimum 2+ years supervisory experience (preferred), in-depth knowledge of customer service principles and practices, including customer experience design (preferred). Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. Ability to deliver impactful presentations to broad audiences. Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills. Bilingual preferred (English and Spanish). Minimum Required Experience:
EOE, including disability/vets
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