JOB SUMMARY:

A Transit Ambassador will serve as a customer service and public safety representative assigned to support the Los Angeles County Metropolitan Transportation Authority’s transit system through various duties including but not limited to greeting and assisting patrons, monitoring safety conditions, identifying and assisting vulnerable and/or disabled individuals, encouraging courteous behavior, and reporting incidents. Transit Ambassador personnel will build relationships with Metro riders and Metro employees, and offer in-person support to riders that is geared to improving the everyday interactions that transit customers experience.

RESPONSIBILITIES AND DUTIES:

• Greet patrons in a friendly, welcoming, respectful, and community-oriented manner.
• Incorporate best practices in communication and document all interactions and issues with the

public. * Provide in-person customer support to patrons in need.

• Identify public safety issues and notify the appropriate Metro department. Report anything that

adversely affects the health or safety of riders. Ambassadors will be deployed as additional eyesand ears for the public on the System. * Encourage riders to be courteous to others and follow the rules and common courtesies to make
Metro feel safe and comfortable for all riders. * Monitor, observe, and assess situations and utilize training on de-escalation and public safety
awareness to complement Metro’s overall public safety strategies. * Deter and report disruptive and criminal behavior.

• Identify people experiencing homelessness, mental health crises, and addiction and communicate

with the necessary field-based staff including Metro outreach workers, Metro System Securityand Law Enforcement. * Coordinate directly with Metro Operations, System Security and Law Enforcement Departments
to report and respond to any incidents or public safety issues. * Identify and report maintenance issues to Metro Maintenance and System Security.

• Serve as a significant, easily identifiable field-based presence.
• Assist customers with disabilities and other riders when they appear to need assistance.

QUALIFICATIONS AND SKILLS:

• Customer service experience (required)
• Ability to successfully pass a pre-employment drug test and criminal background check (up to 7

years) * A high school diploma, equivalent or the ability to demonstrate reading and written
comprehension * Previous experience in providing trauma-informed care and/or lived-experience in homelessness
outreach and engagement, addiction, or at-risk categories a plus, but not required * Previous experience in basic public safety, personal safety, and conflict resolution

• Familiarity with cultural and situational awareness, such as cultural sensitivity & unconscious bias
• Knowledge of disability and mental health awareness a plus, but not required
• First aid / CPR certification
• Ability to operate the use of radios and communication protocols
• Fully vaccinated for COVID 19

Job Types: Full-time, Part-time, Contract

Pay: $23.35 per hour

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90012: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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