Job Summary

Supports the development and implementation of all hardware and software to include monitoring, troubleshooting, and resolving any network issues. Responsible for department in the absence of the IT Manager.

Essential Duties & Responsibilities

> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Ensures that all software is tested and upgraded in a timely manner, as needed
> Maintains a current list of all software applications including currently-used and obsolete software, and updates this list regularly (a copy of this list is kept both onsite and offsite)
> Ensures that all software is properly licensed
> Assists Director of IT in maintaining disaster recovery plans
> Sets up and maintains new users on the LAN; monitors usage and access to computer and software
> Performs analysis of network needs and contributes to design of network architecture, integration and installation
> Installs and maintains LAN hardware and software, including servers, printers, peripherals, network nodes, terminals and wiring
> Evaluates LAN hardware and software requirements and capabilities, and makes recommendations
> Coordinates installation of hardware and software by others
> Provides support to and trains end users in the selection, usage, and maintenance of software programs and hardware
> Communicates and coordinates network schedules, backups, and downtime to users
> Coordinates third party maintenance for network hardware, software, and telecommunications services
> Prepares and maintains documentation of network configurations and cabling layouts
> Adheres to all regulatory, departmental, and casino policies and procedures, and to the MICS
> Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employee with concurrence of the Department Director, General Manager and the Director of Human Resources
> Must adhere to the safety rules and regulations of Kiowa Casinos and of the IT department
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)

SPECIFICS REQUIRED:
> At least 21 years of age
> High school diploma or GED
> Bachelors Degree in Computer Science or related field and 2 years IT network experience

- OR -
> Associates Degree in related field and 4 years IT network experience

- OR -
> 6 years IT network related experience and 2 years lead/supervisor/manager experience

> Experience with tape backup and restore techniques
> Thorough knowledge of Cisco Hardware Technologies
> Practical experience with Windows Active Directory to include server management and deployment of Windows 2000/2003 (including Microsoft Exchange 2000/2003) in an enterprise environment
> Practical experience in the area of Cisco hardware administration to include layer 2 and/or layer 3 Catalyst

SKILLS REQUIRED:
> Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Strong project management skills
> Highly organized and ability to adapt quickly to changing priorities
> Excellent written communication skills
> Excellent verbal and interpersonal communication skills
> Accurate and detail-oriented
> Excellent problem solving skills

ABILITIES REQUIRED:
> Displays leadership qualities and the ability to serve both internal and external customers
> Must be able to manage departmental budget and control labor and expenses
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to maintain a professional demeanor

Physical Demands / Work Environment

PHYSICAL DEMANDS: Must be able to operate computer equipment for extended periods of time. Must be able to stand and sit for extended periods of time. Constant walking.

WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must handle hazardous materials. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.