Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Team Member Development Non-Clinical Education Coach is responsible for supporting the ongoing development, implementation and evaluation of company initiatives by providing non-clinical education and training to non-clinical team members. The TMD Non-Clinical Education Coach supports initiatives including, but not limited to, patient care workflow redesign, pilot projects, skills competency validation and training, new team member orientation, and expansion of the organization’s non-clinical policies and procedures.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Partners with Center team members and corporate leadership to drive the success of the clinic through co-ownership of the clinic’s performance results
• Serves as a resource and consultant to identify and assist with training and development needs
• Provides initial and ongoing non-clinical training support for appropriate team members in the clinics
• Supports and exemplifies core values
• Participates in the planning, design, implementation, revision and delivery of training curriculum, job aids, resource manuals and skills validation tools
• Independently develops non-clinical competencies used for on-the-job training as well as skills validation tools for both new hires during New Team Member Orientation and existing staff during annual competency validation
• Independently develops and implements remediation tools and programs for learning deficits identified during training
• Works in collaboration with other departments to develop non-clinical education sessions
• Reviews clinic performance reports and identifies areas and/or processes that need improvement and will lead to positively impacting future clinic performance results
• Independently performs annual (and as needed) Skills Assessments for Non-Clinical team members in the centers, including coaching and needs assessment sessions
• After each clinic visit that includes a performance assessment, completes an evaluation form and reviews findings with Center leadership
• Serves as a subject matter expert in new product testing, and supports the implementation process, as needed
• Serves as a subject matter expert with clinic startups, acquisitions, and affiliate support as needed
• Supports Manager and participates/supports Departmental goals with project and committee attendance
• Works closely with other members of the Team Member Development Team to assure compliance with all Company policies and procedures; Florida Nurse Practice Act; OSHA; HIPAA; other regulatory agencies
• Must have consistent, punctual and reliable attendance
• Must be able to work occasional nights and weekends as needed
• Ability to travel throughout the geographic market as needed, including overnight stays
• Must be able to travel locally up to 25% of the time (North Orlando, South Orlando, Polk County, and South Florida- Ft. Lauderdale area), to include potential changes to travel locations to support other locations in Florida
• Performs additional duties as assigned
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, GED, or equivalent
• Basic Life Support for Healthcare provider and/or ACLS (AHA) or American Red Cross CPR certification required, or ability to obtain within 90 days of employment
• Ability to obtain Basic Life Support Instructor Certification (AHA) within first year of employment if not currently certified as a BLS Provider
• Ability to travel locally up to 25% in assigned territories based on the needs of the business (North Orlando, South Orlando, Polk County, and South Florida- Ft. Lauderdale area)
• Ability to travel throughout the geographic market as needed, including overnight stays
• Must be able to work occasional nights and weekends as needed
• Must possess a valid FL driver’s license, insurance, and vehicle for work-related travel
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Undergraduate degree
• 1+ years of experience in customer service training
• 1+ years of experience in healthcare environment

Knowledge, Skills, Abilities:

• Computer literate and proficient in Microsoft Word, Excel, Outlook, PowerPoint and Webex
• Customer service-oriented
• Solid written and verbal communications skills; Able to communicate effectively with team members and leaders at all levels, physicians, and other customers
• Effective coaching and mentoring skills
• High degree of self-motivation, commitment and integrity
• Exhibits solid organizational and time management skills
• Possesses excellent planning and organizational skills
• Possesses excellent verbal and written communication skills
• Possesses solid to effectively define expectations and educate and support non-clinical team members including clinic management with consistent training, coaching and mentoring
• Possesses solid interpersonal skills with the ability to communicate clearly and concisely in Standard English to staff from a wide variety of cultural and socio-economic backgrounds
• Possess professional demeanor and appearance
• Ability to demonstrate strong presentation skills
• Ability to read, write, speak, and understand the English language fluently
• Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles
• Ability to present training material to individuals and both small and large groups via teleconferences, in person, or utilizing web casts
• Ability to work collaboratively and maintain good judgment and accountability
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.