Online Fulfillment Coordinator Job at Fleet Farm
Do you enjoy working in a retail setting? Do you have an eye for detail and accuracy and love being a subject matter expert and collaborating with others? If so, this may be the perfect role for you!
The Online Fulfillment Coordinator is the in-store subject matter expert for all things related to online fulfillment. The role will be responsible for online order fulfillment and training of Team Members on the online order fulfillment process and accuracy.
- Responsible for ensuring Buy Online Pickup in Store (BOPIS) orders are fulfilled within a four hour timeframe to ensure customer satisfaction.
- Ensure there are no issues collecting payment on BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
- Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
- Work collaboratively with Store Leadership and Corporate Partners on the online fulfillment processes, procedures, reporting and discrepancies.
- Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment.
- Ensure all items are being picked and binned according to company guidelines.
- Properly prepare and pack customer orders for shipment using correct materials in a timely manner
- Responsible for coordination and communication of daily online fulfillment needs within the store.
- Properly organize, stock, audit and fulfil layaway orders.
Education/Experience:
- High School Diploma or GED required.
- 2 plus years of retail e-commerce, logistics or warehouse experience preferred.
- Ability to be certified to operate a forklift.
- Able to lift and move 50 pounds or more on a regular basis and climb ladders.
- Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.
- Experience working with Microsoft Office Suite preferred.
- Ability to work a flexible schedule to meet the needs of the business. Includes nights, weekends and holidays.
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