Operation Planning Supervisor Job at BlueCross BlueShield of South Carolina
Summary
We are currently hiring for an Account Services Supervisor to join BlueCross BlueShield of South Carolina. In this role as Account Services Supervisor, you will build and maintain effective long-term relationships with customers ensuring high level of satisfaction and increase revenues. You will be responsible for account management in the ancillary product market with customers and collect and analyze customer feedback to guide continuous improvement of services.
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.
Description
Logistics
This position is full time (40 hours/week) Monday-Friday and will be located at 1301 Gervais Street, Columbia, S.C., 29201.
What You Will Do:
- Responsible for establishing/maintaining strong service relationships with clients and agents.
- Research/compiles presentations and sales materials as needed.
- Coordinates client and agent input into renewal process.
- Obtains client signoff on administrative service agreements.
- Respond to customer issues in a way to provide issue resolution and attention.
- Responsible for helping establish reporting packages.
- Gathers and analyzes data from client and/or agent to compile, approve and deliver marketing packages.
- Manages related communications relating to existing account renewals.
- Provides ongoing account management.
- Creates demand for ancillary products and services by raising their profile with customers.
- Enhances business relationships by being attentive to marketplace needs and changes.
- Directs/manages office service and administrative staff.
- Encourages personnel to be proficient in job assignments.
- Manages and assists in large enrollments OR informational meetings.
To Qualify for This Position, You Will Need:
- Bachelor's degree- Marketing, Finance, Business Administration, OR related field.
- Associate degree and two years of relevant experience OR four years of relevant experience and/or two years’ experience at the rank of E4 OR above.
- Five years account management in insurance industry (experience to include one year of team lead, OR leadership experience, OR equivalent in grade E4 OR above; may be concurrent with the five years).
- Good judgment skills.
- Effective customer service skills.
- Demonstrated verbal and written communication skills.
- Ability to persuade, negotiate, OR influence others.
- Ability to handle confidential or sensitive information with discretion.
- Ability to direct, motivate, and assess performance of others.
- Analytical and critical thinking skills.
- Microsoft Office.
What We Can Do for You
- 401(k) retirement savings plan with company match.
- Subsidized health plans and free vision coverage.
- Life insurance.
- Paid annual leave – the longer you work here, the more you earn.
- Nine paid holidays.
- On-site cafeterias and fitness centers in major locations.
- Wellness programs and healthy lifestyle premium discount.
- Tuition assistance.
- Service recognition.
- Incentive Plan.
- Merit Plan.
- Continuing education funds for additional certifications and certification renewal.
What to Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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