Do you have a business or pest control background and an interest in business growth and development? Are you interested in working for a fast growing, locally owned and operated company? Do you want to work for a company that is an industry leader?

If you are interested in being part of a growing professional team, this Service Manager position is the foundation to your successful business career.

Job Title: Service Manager

Company: Orkin Pest Control/Sawyer, Inc.

Responsibilities:

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  Uphold our brand standards and service-oriented culture

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  Deliver first class customer service while interacting with various clients, vendors, and co-workers

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  Ensure that company policies and procedures are followed

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  Recruit high quality talent for the service team and assist manager with screening & interviewing candidates

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  Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained

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  Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists

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  Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.

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  Monitor vehicle operation and maintenance. Address variances from company requirements.

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  Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation.

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  Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team

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  Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.

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  Lead and implement approved projects and ensure timely completion; Participate and provide support to Leadership Team on branch projects

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  Manage and oversee branch operations in absence of Operations Manager

Qualifications:

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  Minimum of 5-years customer service experience required

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  Minimum of 3-years team supervision and leadership experience required

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  High degree of professionalism with exceptional follow-up and organizational skills

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  Flexibility in a multi-managed working environment

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  Ambitious, results-driven, and not afraid of healthy competition

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  Resourceful and able to learn new products, services, and processes quickly

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  Strong facilitation and team skills

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  Ability to write clear, concise communications: excellent grammar, spelling, and editing skills

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  Qualified candidates must pass a background check and drug screening

Compensation/Benefits:

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  Competitive Pay with Annual Pay Increase and Bonus Plan

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  Service Vehicle

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  Health, Dental, Vision, & Life Insurance

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  Paid Holidays

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  Paid Vacation and Personal Time

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  Retirement Plan with Employer Match