Order Management Specialist Job at MetroSys
In this role, you have the opportunity to
This position’s primary responsibility is to processes sales orders in conjunction with our internal project managers, factories, and logistics service providers to meet customer requirements related to delivery, installation, and invoicing our customers. This role is key to making sure our customers receive the right products at the right place and time and is the focal point for problem resolution for Supply Chain issues. Be the first to help start up our brand-new location in Nashville and join the Commercial Operations team.
You are responsible for
Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:
- Ensure that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
- Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
- Track order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
- Act as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
- Escalate issues appropriately and promptly to ensure optimum customer satisfaction.
- Ensure established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in culture to help drive efficiencies.
- Completes all required and/or assigned training courses within established departmental time frames.
- Complies with Quality Standards of business conduct.
- Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
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