Part-Time Administrative Assistant Wanted for Podiatry Practice! Make more than a salary. Make a difference. Using each employee's unique experience and interests, Shoal Creek Foot & Ankle Center delivers exceptional patient care to the communities we serve in both Joplin and Springfield, Missouri. If you want a job that transforms lives, including your own, then this is a place for you.

Hours

Tuesday, Wednesday, and Thursday, 7:45am - 5:00pm.

Primary Responsibilities

Responsible for maintaining appearance and order of podiatry office, patient scheduling, and patient management.

Specific Duties

Reception Management

• Open and close podiatry office according to office protocol
• Check the daily schedule for accuracy and provide schedule to podiatry team as appropriate
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide order to Office Manager
• Maintain petty cash

Patient Management

• Maintain a professional reception area/office (organize patient education materials, straighten up the facility, oversee cleaning service schedule and duties, etc.)
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating health information
• Provide and document HIPAA Notice of Privacy Practices according to office policies and procedures
• Manage recall and inactive patient system
• Confirm upcoming appointments
• Schedule patients for efficient use of doctor and staff time
• Check patient back-up list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at time of treatment
• Schedule follow-up appointments as directed

Records Management

• Gather and accurately record medical and insurance information from patients
• Securely store and handle records in compliance with legal requirements, including HIPAA regulations
• Manage and update patient information via electronic health record system
• Arrange patient information (charts, x-rays, etc.) for the next day’s appointments
• Track cases and referrals to and from other doctors

Insurance

• Keep patients’ insurance information up to date
• Submit treatment plans for predetermination of benefits
• Prepare claim forms for patients with insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives
• Submit claim forms from office to medical benefits plans
• Assist in the resolution of problems with third-party payers

Billing

• Prepare and send billing statements promptly and accurately
• Prepare and send overdue account letters as directed by the Podiatrists
• Contact patients with accounts overdue
• Post checks received each day

Communications

• Sort, organize and distribute mail
• Coordinate and send the following:
  • New patient and referral thank you notes
  • Other correspondence as directed by the Podiatrists
  • Work with external vendor to coordinate automatic patient appointment and recall reminders

Inventory Management

• Monitor inventory and order podiatry office supplies as needed
• Monitor and make sure all office equipment (copy machine, fax, phones, computer system, etc.) is functioning and properly maintained; follow up on staff complaints and submit appropriate repair requests

Office Participation

• Be an active participant in team meetings
• Perform other tasks as assigned by the Podiatrists

Personnel Requirements

Education/Experience

• High school diploma or equivalent
• Two years of office experience preferred
• Working knowledge of computers for word processing, scheduling, insurance claims processing and records management.

Interpersonal

• Good interpersonal skills to maintain effective rapport with patients, Podiatrists, other staff members and community
• Effective verbal skills to communicate with patients and staff