We are a diverse, team-oriented Mental Health practice operating in Central Ohio AND Maitland, Florida. We provide individual, family, and group therapy services, as well as psychiatric medication management services, to children, adolescents, and adults. At Providers for Healthy Living, our common purpose is hope and we want every patient to feel more hopeful after interacting with a member of our staff.

We are currently seeking a skilled Customer Service Phone Representative. This position is considered a crucial link between the patient and the care team in our practice. In this position, you will be responsible for scheduling appointments for patients according to established protocols, correspond with staff and patients over the phone, through email and instant messenger; and provide support to patients and their families to get them the help they need.

We are looking for someone who is energetic, has great patience, the ability to show compassion and provide a positive customer service experience, which is essential for building solid bonds with our patients. You must have the ability to stay calm, multitask, and problem solve during difficult situations. For example: In emergent situations where a patient is suicidal and has a plan to end their life. The right person must be able to set limits and boundaries with patients, follow HIPAA and established protocols, while interacting in a professional and calm manner under pressure. Team spirit, positive attitude, problem-solving skills and communication abilities are important. Must have great attendance. Must be able to work remotely from home and be willingly to occasionally travel to the Columbus area for training, staff outings, and attend monthly meetings. Work hours will be first shift, Monday-Friday. 29 hours/week, with the potential to move to a full-time position. Starting pay is $18/hr.

*This is a challenging but rewarding position as we help many people in Central Ohio and Florida get the mental health care they need.

Key Skills

• Excellent Computer and Technical Skills
• Strong interpersonal skills: professional, courteous, friendly, and empathetic
• Knowledge of general office procedures
• Willingness to continue gaining knowledge

Qualifications

Prior customer service phone experience in the medical field or other related field required. Knowledge of mental health services is a plus and experience with a medical records program (EMR) is preferred. Proficiency with basic office equipment, word processing, email, internet, and computers is required. A high school diploma is required.

*All candidates are required to pass a drug screen and background check prior to hire.

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We are a team-oriented company looking for an individual for a long-term job placement and offering a competitive pay. Please submit resumes and pay expectations to the attention of Jessica Jones, Customer Service Team Leader.

Providers for Healthy Living

8351 N High Street, Suite 155, Columbus, OH 43235

www.providersforhealthyliving.com

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Remote Interview Process. Training will mostly be remote but does require some face-to-face training.

Application Question(s):

• What state do you live in? This position is only for candidates living in OHIO (Crawford & Richland County).

Experience:

• Phone Representative: 2 years (Preferred)
• Healthcare: 1 year (Preferred)

Work Location: Remote

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