The hourly wage offered for this position is $17.51 - $24.17.:

Rebound is the largest orthopedic and neurosurgical practice in the Portland-Vancouver area with an array of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks and several collegiate teams and celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.

We are looking for a full-time Patient Services Representative to work in our Orthopedic and Neurosurgery Call-Center. Primary duties include accurately obtaining patient information from established and new patients and entering the information into a practice management system for clinical messaging and patient scheduling. This position will work in collaboration with other clinical staff and clinic providers to provide exceptional service to our patients and families.

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality: and Recognition.:
• Book, coordinate and reschedule patients appointments based on defined
appointment protocol.
• Relay necessary messages to staff via the patient chart.
• Is cognizant of the abandonment rate to ensure that call turnaround time is
minimized and patients are not left pending in the appointment queue.
• Maintain and update current information on physician schedules.
• Answer telephone, screen calls, take messages, and provide information.
• Answer questions regarding patient appointments and testing.
• Monitor physician schedules to make sure they are meeting designated protocol
standards.
• Assist with daily reschedule list.
• Attend meetings as required.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and
regulations.
• Perform related work as required.

Requirements:

• High School Diploma or GED. Medical Certification Preferred.
• Work related experience, preferably in a medical office, and/or call center setting.
• Experience with a multi-line phone and queue management system preferred.
• Working knowledge of medical terminology, desirable.
• Work related experience with Microsoft Applications preferred.
• Ability to work in a call center setting consisting of a high volume of calls and typing.
• Ability to manage difficult and stressful situations; Strong problematic resolution skills.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to communicate patient information.
• Skill in operating a computer and photocopy machine.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

We are proud to offer::

• Medical/Vision/Rx (paid at 100% for employee)
• Dental (paid at 100% for employee)
• 401(K) Retirement Plan, including discretionary profit sharing
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation, in a positive and supportive environment. Come join our team!