Program Assistant Job at North Country Community Mental Health
Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities.
We are currently paying a $1,000 sign on bonus for all employees who have completed six months of continuous employment with us. If you’re interested in joining a welcoming team and creating a rewarding career with excellent benefit package, visit our website to submit your application: http://www.norcocmh.org/careers/ *
- Once you are on our website you need to click on the position and scroll to the bottom of the job description and click apply for this position.
JOB TITLE: Program Assistant
LOCATION: Petoskey, MI 49770
REPORTS TO: Program Director
STATUS: Full Time, Non-Union
HYBRID ELIGIBLE: No
STARTING WAGE RANGE: $16.95 - $17.79 per hour
Generous benefit package, including:
- No cost health, dental and vision insurance options
- 14.2% employer paid retirement plan contribution
- Vacation, sick and personal time
- Employer paid disability and life insurance
- Tuition reimbursement programs
- Referral programs
SUMMARY OF RESPONSIBILITIES: Perform secretarial and administrative duties supporting Program Director position. Provide routine administrative support and complete independent projects with limited supervision. Assist with completion of program specific assignments, in a timely manner.
QUALIFICATIONS:
Education: Associate's degree or equivalent. Bachelor's degree in business preferred.
Experience: Two years of office experience performing similar job duties. Advanced computer skills including Microsoft Windows and Office Suite, Word, Outlook, Excel, and SharePoint. Able to maneuver on the Internet to conduct research or obtain information, including EHR and Video Conferencing. Basic statistical knowledge and ability to interpret and construct reports. Proficient typing, phone, and data recording skills.
Other: Lived experiences with behavioral health issues are valued.
ESSENTIAL JOB FUNCTIONS:
- Scheduling, managing calendars and meetings, including but not limited to emergency on-call system, program director calendars and meetings, and prescriber schedules.
- Information and referral management through various portals.
- Distribution of reports to applicable recipients.
- Access and use external websites for input of reporting data (ie: WSA).
- Documentation review, formatting, and reporting.
- Contact with community service providers, contractors, and hospital admission units.
- Data collection and compilation for programmatic summary reports.
- Recording, typing, formatting, and distribution of meeting minutes.
- Maintenance and monitoring of agency and statewide databases.
- Other specific duties as assigned by program directors.
- Maintains confidentiality of service recipients in accordance with HIPAA Privacy Laws and 42 C.F.R., Part 2.
PHYSICAL REQUIREMENTS:
Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity, and drive a vehicle. Position requires physical ability to complete and maintain certification in CPI techniques which will be a training class provided to the job incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.
OTHER JOB SPECIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES):
- Strong interpersonal skills.
- Strong written and verbal communication skills; able to organize, prioritize and communicate effectively, at all levels of the organization.
- Strong problem solving and creative skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses.
- Skilled in developing comprehensive reports.
- High level of integrity and dependability; is results-oriented.
- Able to maintain a positive attitude with work assignments and in relationships with co-workers.
- Maintains appropriate professional image; able to maintain composure and effectiveness under pressure and in changing conditions; able to accept feedback as it relates to job performance and responsibilities.
OTHER REQUIREMENTS:
- Must be current in Adult CPR and First Aid; provided by NCCMH.
- Complete initial training in Non-Violent Crisis Intervention (CPI); provided by NCCMH.
- Have own phone for communication, reliable access to messages, and Multi-Factoring capability.
- Have reliable transportation in carrying out organization duties.
- Possess a valid Michigan driver’s license and have a satisfactory driving record.
- Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies.
- Supports a philosophy of service delivery that is recovery-based, person centered, and culturally competent.
- Adhere to applicable policies and procedures as required by MDHHS and other pertinent regulatory agencies.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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