Project Intern-Access Center/Switchboard Job at Nemours
Nemours is seeking a project intern to join the Call Center/Switchboard Team . This is a temporary non-benefited opportunity (approximately 90 days). If the internship goes well this opportunity may lead to a full time position if one is available.
Schedule: 9:00 a.m. - 5:30 p.m. Monday - Thursday and every other weekend (Saturday and Sunday) from 8:00 a.m. - 4:30 p.m.
Nemours is looking for customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System. This position requires a flexible schedule. The Switchboard Operator receives and triages incoming calls within a call center enviroment located at the hospital in Wilmington, DE
The switchboard team is the first point of contact that a family is introduced to the Nemours Healthcare System. The Switchboard team does everything in its power to ensures that all interactions are positive ones. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Essential Functions:
Requirements:
Schedule: 9:00 a.m. - 5:30 p.m. Monday - Thursday and every other weekend (Saturday and Sunday) from 8:00 a.m. - 4:30 p.m.
Nemours is looking for customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System. This position requires a flexible schedule. The Switchboard Operator receives and triages incoming calls within a call center enviroment located at the hospital in Wilmington, DE
The switchboard team is the first point of contact that a family is introduced to the Nemours Healthcare System. The Switchboard team does everything in its power to ensures that all interactions are positive ones. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Essential Functions:
- Promptly answers incoming calls, asks appropriate questions to properly direct or triage the call.
- Makes outbound calls when follow-up is needed.
- Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
- Ensure urgent calls are handled with priority and escalation processes are utilized when necessary.
- Practice de-escalation and service recovery methods.
- Utilizes all available resources so calls are directed timely and accurately.
- Always offer specific directions when applicable.
- Stay up to date on provider and appointment scheduling changes.
- Interact with coworkers and clinic personnel in a professional manner.
- Communicates effectively with patients, physicians, and other departments regarding delays.
- Consistently achieve team metric standards and expectations.
- Brings forth any compliance /ethic issues and recommendations for operational improvement.
- Additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor.
- Demonstrate reliability in daily work practices with a clear understanding of Nemours policies and procedures.
Requirements:
- Education: High School Diploma
- Customer service-related experience required
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