Reservations Office Assistant Job at North Carolina State University
Position Information
Posting Number
PG193086TM
Position Number
47RESOFFASST1122
Position Type
Temporary
Essential Job Duties
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success
The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State Community. In support of the university’s education mission, the Student Centers provide support to events and activities that will enrich the student experience. Through formal and informal experience, the NC State Student Centers serve as a cornerstone for student growth, learning, and involvement.
Essential job duties include:
The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State Community. In support of the university’s education mission, the Student Centers provide support to events and activities that will enrich the student experience. Through formal and informal experience, the NC State Student Centers serve as a cornerstone for student growth, learning, and involvement.
Essential job duties include:
- Process incoming reservations requests for Talley Student Union, Witherspoon Student Center, Hunt Library – IEI, and Outdoor Spaces.
- Provide walk up customer service along with phone and email coverage in the Student Centers Events Office
- Provide support to the Reservations Managers and Reservation Assistant’s during their shifts
- Review the single and series reservations to confirm that the event details are correct
- Collaborate with the Assistant Director for Reservations & Event Planning and Reservations Managers on reservation projects and processes
- Attend biweekly meetings with the Reservation team to discuss project deadlines and action items
- Train Reservation Assistants on the reservations process and responsibilities during shadow shifts
- Conduct Client Satisfaction Surveys for non-catered events
- Support Talley Student Union Operations team as necessary
- Assist the Assistant Director for Reservations & Event Planning with updating Reservation Guidelines as needed
- Other duties as assigned to ensure NC State Student Centers business needs are met. Position may be asked to assist in other locations as necessary.
This is an hourly position with a 10-11 month assignment. There is a mandatory 32-day break at the end of 11 months. Excellent performance during this time may provide an opportunity to renew employment and/or advance.
Is Time Limited
No
If Yes, Appointment Length
Department Information
Job City & State
Raleigh, NC
Department
Student Centers
System Information
Classification Title
Temporary-Skilled Trades
Working Title
Reservations Office Assistant
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