Job Summary:

The Lambertville Station Restaurant and Inn is seeking an experienced and team-oriented candidate for the Restaurant Reservationist position. This is a part time position. Candidate must be willing to work weekdays/nights, weekends and/or holidays.

Every Friday, Saturday and Sunday

11:30AM to 4:30PM

4:30PM TO 8:30 PM

Essential Functions:

• Handle inbound calls and respond to guest inquiries in a polite and timely manner.
• Generate guest interest in the company’s products or services.
• Provide personalized guest service by addressing guests/ needs are crucial aspects of the job.
• Document and report on guest feedback to improve the guest experience.
• Answer menu and restaurant inquiries.
• Take bookings from guests through various means, such as phone or online, record and assign tables according to customer requests and automated system suggestions.
• Notify restaurant manager of any special requirements.
• Complete any additional tasks assigned by management.

Essential skills:

Communication: As a restaurant reservationist, you must be able to communicate effectively with clients, employers, and coworkers. Customers are informed of various offers and reservation packages by these employees, and they must get clear and accurate information for customers to make the proper reservations. They must also let the rest of the team know about these reservations so that the company can get ready for the visitors.

Organization: To manage multiple bookings as well as the consumer information necessary for those reservations, reservationists must be organized. Depending on the company they work for, they may need to organize names, times, dates, and credit card information. They also frequently manage several clients and schedules, necessitating the use of organizational abilities to keep track of various clients’ preferences, past reservations, and contact details.

Computer Knowledge: It is necessary to have a foundational understanding of how computers operate as well as the ability to utilize email and scheduling tools to use these services. Utilizing technology to make scheduling and reservations easier may be possible for reservationists who are proficient with these computer systems.

Consumer assistance: When making bookings, responding to inquiries, and interacting with clients, reservationists need strong customer service abilities. Speaking with customers, showing empathy for their circumstances, and trying to ensure they have the experience they want are all parts of providing customer service. Customer service abilities can be used by reservationists to work out a resolution to a client’s issue and guarantee the client will keep using their services.

Visit us at https://www.genesis-hospitality.com/

Genesis Hospitality is part of Genesis Biotechnology Group and is an equal opportunity employer.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Application Question(s):

• Please provide best email for employer to contact

Work Location: In person

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.