• Assists the Risk Manager and Human Resources Director in the administration of all lines of property casualty, auto, liability and workers' compensation insurance claims in accordance with applicable Florida Statutes, Florida Administrative Code, relevant case law.
• Responsibilities include daily interaction with insurance carriers, health care providers, supervisors, employees, attorneys and citizens.
• Receives and processes insurance coverage and claim transactions, verifies forms for accuracy, completeness and compliance with establishes risk management. procedures; obtains information to complete reports; instructs employees on the proper methods of submitting loss and investigative reports; answers questions on medical claim problems.
• Receives and processes vendor's certificates of insurance (COI) and bonds.
• Updates and maintains claim log.
• Reviews pot hole claims; drafts denials and other correspondence accordingly.
• May be required to process claims, maintain appropriate files and records of work-related injuries or diseases and liability claims.
• Complies and completes data for administrative and public reports, bulletins, questionnaires and other document, prepares moderately compiles work sheets and tables from standardized raw data, makes, varied arithmetical computations on material assembled; establishes and maintains filing systems.
• Records new lawsuits, claims and incidents.
• Exercises a great degree of tact, diplomacy and discretion in dealing with sensitive issues involving adjusting and processing all claims, employee health condition, medical care, HIPAA and all claims litigation.
• May be required to work overtime or alternate hours s necessary for the efficient operation of the department.
• Performs related work as required.

• Excellent skills in oral and written communication and presentation.
• Knowledge of insurance terminology and claims processing.
• Knowledge of COI's and reviewing insurance requirements.
• Ability to perform independently in creating and maintaining records.
• Extensive computer skills, including Microsoft Office data bases, Excel spreadsheets and Microsoft Word.
• Ability to deal with persons in a courteous, tactful and considerate manner.
• Ability to handle confidential matters with discretion.
• Working knowledge of the organization and functions of County government.
• Knowledge of insurance terminology and claims processing.
• Ability to perform independently in creating records.
• Ability to provide detailed work product.

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Associate degree from an accredited college or university with major coursework in business Administration, Risk Management, Insurance or related field and three (3) years' experience in processing insurance claims or similar office work in a related field OR graduation from high school or possession of an acceptable equivalency diploma and five (5) years' experience in processing insurance claims or similar office work in a related field.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.