Room Manager Job at Commodore Perry Estate
Company & Property Description
:
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Role Summary :
The Rooms Evening Manager is responsible for providing guidance and day to day management of the Housekeeping operations and Front Office, including PM Housekeeping team, Front Desk, Guest Experience Coordinators & Bell and Valet team when needed. The Rooms Evening Manager reports to the Director of Guest Services or Director of Rooms, and will provide direct support to the Front Office and Housekeeping Managers in regards to all operational needs and projects. *** unless Jordi has any additional thoughts in here.
Core Responsibilities :
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
Skills:
Required Qualifications
What Else? :
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Role Summary :
The Rooms Evening Manager is responsible for providing guidance and day to day management of the Housekeeping operations and Front Office, including PM Housekeeping team, Front Desk, Guest Experience Coordinators & Bell and Valet team when needed. The Rooms Evening Manager reports to the Director of Guest Services or Director of Rooms, and will provide direct support to the Front Office and Housekeeping Managers in regards to all operational needs and projects. *** unless Jordi has any additional thoughts in here.
Core Responsibilities :
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
- Oversee day-to-day PM hotel operations within the Front Office and Housekeeping teams be able to offer support to Leaders and teams and be point of contact for guest interactions/opportunities.
- Cover the Housekeeping Manager days OFF/PTO and act as the department leader on his/her absence.
- Ensure all areas are well kept and presentable.
- Conduct aleatory turndown service audits to guarantee standards are met.
- Ensure to review and ensure housekeeping turndown operations and public areas teams are supported and be the contact person for all
- Assist Rooms Division Leaders with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA, Alice and Unifocus
- Create an operating environment that assures consistent guest satisfaction by completing audits of the Rooms Division areas.
- Maintain the training program and ensure it is being followed and each Team Member is trained properly
- Maintain the product and service standards in line with Commodore Perry Estate expectations by conducting ongoing evaluations and investigating complaints
- Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members
- Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed
- Be the “go-to” person for team members' questions, guests and Managers
- Be the acting Manager on Duty when handling guest issues
- Training employees; planning, assigning, and directing work; assisting the Housekeeping and Front Office Manager with appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Understanding the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority
- Ensuring good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
- Coach team members to ensure proper handling of guest complaints from start to finish.
- Supervises and motivates designated employees
- Is responsible for after hour calls relating to resort issues as needed
- Supervises and coordinates all operations of the Resorts’ departments as applicable to the Resort ( Housekeeping, Front Office, Activities)
- Assists with the processing of payroll, completing time edits, approving PTO requests and submission in the absence of the Housekeeping Manager.
- Disciplines team members when necessary.
- Researches all Accounting related questions, discrepancies, and processes information promptly
- Coordinates and assists Housekeeping Manager and Director of Rooms with the implementation of all policies and procedures for staff in coordination with other departments.
Skills:
- Ability to focus attention on details and be able to organize, prioritize, and follow up.
- Must be able to take initiative and work productively within any given period of time, unsupervised.
- Ability to maintain confidentiality and security of all guests and general hotel information.
- Must be a team player, working well with other departments and coworkers.
- Ability to coherently present information in front of groups.
- Ability to work flexible hours, including weekends and evenings when necessary.
- Ability to go the extra mile, to provide extra attention in order to satisfy guests’ individual needs and wants.
- Should be creative, innovative and strive for continuous improvement.
- Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
- Ability to promote positive relationships with all guests in the hotel and company.
- Ability to prioritize and organize work assignments; delegate work.
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
- Ability to remain calm and courteous with demanding/difficult guests and/or situations.
Required Qualifications
- Reading, writing and oral proficiency in the English language.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
- Role requires the ability to work evenings and weekends.
- Must be a self-motivator and motivator of others.
- Must work in a safe, prudent and organized manner.
- Must have mathematical skills, computer software aptitude, and some hotel operation knowledge.
- Knowledge of specific hospitality industry applications is desirable (SMS preferred).
- Must be able to relate to all levels of management.
- Must be Service and Guest oriented.
- Must be able to work with and interact with all types of guests and colleagues.
- Must have a minimum of 2 to 5 years experience as a manager or supervisor in a hotel in the Housekeeping/Reception/Front of House areas. A luxury hotel experience is preferable.
- Must have the ability to handle multiple tasks at one time.
- Must have superior organizational skills.
- Must have exceptional guest relations and interpersonal skills.
- An associate or Bachelor’s degree in Hospitality or a related field is preferred.
What Else? :
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Please Note :
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