JOB TITLE: SALES AND MARKETING BUSINESS SYSTEMS ADMINISTRATOR

DEPARTMENT: Marketing

REPORTS TO: Director of Sales & Marketing Business Systems

JOB CLASSIFICATION: Fulltime

JOB SUMMARY: The Database Systems Administrator is responsible for the integrity and usage of our Database Systems and related Martech software. They are involved with supporting enhancements that drive productivity, ensuring a clean database, and promoting best practices. Database Systems Administrator has strong problem-solving skills and experience in Salesforce configuration in a for-profit Salesforce org with extensive customization on the Salesforce Lightning platform. In addition, they possess strong communication skills and a desire to learn.

ESSENTIAL DUTIES:

• 
  Support users including log-in, technical issues, enhanced functionality requests, and provisioning of new users with effective management of object and record level access.
• Be the Subject Matter Expert (SME) for users of database systems. Understand the responsibilities and processes for internal stakeholders to support UX improvements and training needs.
• Assist in training of new user onboarding and rollouts of new or updated features and tools.
• Assist with auditing and executing security and data integrity projects.
• Prepare and perform data uploads/exports.
• Support and train Delegated Admins in their role.
• Develop declarative components in Salesforce to meet specified requirements.
• Develop and update content access to improve user experience meet process needs on page layouts and Lightning Pages for Desktop and Mobile.
• Coordinate timelines and requirements with Developers and Outside Consultants on projects.
• Support the migration of legacy automation logic to a new unified automation tool, currently Flow following best practices.
• Develop and maintain new automation logic following best practices.
• Create Screen Flows that align with business processes to improve data integrity and user experiences.
• Create and maintain user-oriented training materials for Sales & Marketing database systems.
• Work with the Director of Sales & Marketing Database Systems to document change management within database systems.
• Perform testing and manage UAT testing for new and existing development projects.
• Maintain, design, and audit reports/dashboards in Salesforce and DOMO
• Prepare and perform data uploads/exports.
• Support Director of Sales & Marketing Database Systems with projects as needed.
• Travel as needed to support SSP business units.
• Maintain confidentiality of all records across databases
• Other duties related to Sales & Marketing Database Systems

TYPICAL EDUCATION AND EXPERIENCE:

• 
  College degree in sales, marketing, business systems or equivalent work experience
• Salesforce Admin Certification 201 required.
• Two to three years of experience working in a similar position.
• Proficiency in administration of core Salesforce functions and Lightning UI, e.g., user management, roles and permissions, custom objects and fields, page layouts, custom fields, approval processes, Flow, etc.
• Experience with Force.com and Custom Object Architecture preferable
• Proficient in MS Office products to include Word, Excel, Access and Outlook
• Experience with Hubspot and Propertybase preferable
• Experience with Google Workspace preferable
• Excellent communication skills (oral and written)
• Strong technical skills and mindset to leverage database and workflow-oriented software.

SKILLS:

• Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to deliver high quality work, quickly, in a dynamic organization under pressure.
• Demonstrates courteous and cooperative behavior when interacting with staff and vendors; acts in a manner that promotes a harmonious and effective workplace environment.
• Contributes to the efficiency and effectiveness of the sales and marketing teams by offering suggestions and directing or participating as an active member of a team.

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example.
• Employee appreciation parties and team building events.
• Premier training
• Excellent compensation including 15 vacation days and 9 paid holidays.
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives
• Paid maternity and paternity leave.
• A work/life balance!