Job Summary: The Salesforce Administrator 2 will continually improve and enhance
our Salesforce platform, gathering requirements and feedback, designing scalable best
practice solutions, and managing the product roadmap. This position is responsible for
all aspects of user management including support tickets, training, and designing
solutions with user satisfaction as a priority. The Salesforce Administrator 2 understands
our current setup and our business objectives, to quickly identify areas of improvement.
The Salesforce Administrator 2 should be comfortable with change management,
governance, and liaising with stakeholders at all levels, with the ability to translate
technical information and clearly explain design options and their potential impact.
The candidate for this position is expected to model the following practices daily: 1)
Demonstrate alignment with the company's mission and core business values; 2)
Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values

Based Leadership (VBL) tools, models, and processes to ensure alignment with
our Vision, Values, and Mission

• Manages all aspects of user and license management including new user

setup/deactivation, roles, profiles, permissions, public groups

• Manages Sandbox environment
• Maintains a system to include Security Reviews, Release Updates, Health Check,

and Optimizer

• Identifies underutilized platform features and performs data quality checks to

ensure Salesforce data is accurate

• Works with Product Owner and Business Analyst to help communication platform

changes to end users and stakeholders

• Improves Salesforce data quality, implementing rules and automation as needed
• Review end-user support tickets
• Salesforce configuration changes, including (but not limited to): Workflow,

Process Builder, fields, page layouts, record types, custom settings, dashboards,
and reports

• Setup and maintains dashboards, reports, forms, templates, custom objects,

object relationships, fields, and layouts.

• Monitors user adoption
• Provides user training and creates training materials
• Works with integrated applications
• Documents Technical solutions/outcomes
• Follows and suggests Salesforce best practices and standards
• Works safely always and adheres to all applicable safety policies; complies with

all company policies, procedures, and standards

• Performs other duties as assigned

Knowledge, Skills, and Abilities:
Technical Expertise

• Previous Salesforce.com administrative experience and insight into leads,

contacts, accounts, opportunities, contracts, products, and Chatter is preferred

• A proactive attitude to platform enhancements
• Design scalable, best-practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Ability to suggest technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Available and responsive to questions

Collaborative Attitude

• Naturally inquisitive, works well with others, and understands when what,

and how to communicate

• Collaborate with business partners and project teams to gather requirements and

implement solutions in Salesforce

• Conducts discovery sessions and one-on-one interviews to gather input for

requirements. Solicits and embraces feedback from others

• Partners with the Functional Business Analyst and Development team to ensure

that they understand the specifications
Innovative Skills

• Understands the business need/case and develops novel/creative solutions to

meet business needs

• Recommends technical, method, and procedural changes; Defines and

documents improvements

• Continually develop a deeper understanding of the business best practices
• Demonstrates enthusiasm towards continued personal/professional

development
Effective Communications

• Effective business communication skills across a wide variety of internal and

external stakeholders

• Understands the best and most appropriate mode and tone of communication
• Participate in conversations to provide insights
• Communicate with co-workers and various business contacts in a professional

and courteous manner
Analytical Skills

• Understands desired outcome, root problems, and devises, communicates, and

tests theories and concepts to ensure the effectiveness of solutions

• Develop solution and discovery documents for internal and external review
• Act as an escalation point for production issues during the life of the platform
• Demonstrates adaptability and readiness to take the necessary steps to take

care of business
Organization Skills

• Ability to manage multiple projects and shifting priorities and follow through on

projects and meet timelines

• Identifies tools/technologies optimal for managing important tasks.
• Synthesizes information gathered from multiple sources, assisting in the

identification of symptoms and root causes

• Showcase (demonstrate) work deliverables to both internal and external

stakeholders

• Follows current standard practices and recommends changes to improve the

process

• Ability to juggle and organize various undertakings inside a collective group

condition

Education and Experience:

• Associate or Bachelor's degree required with 3+ years of related experience

required, 4 or more preferred

• 3 or more years of hands-on administration experience with Sales Cloud and

Service Cloud required

• In-depth knowledge of Salesforce (i.e., Sales Cloud, FSL, CPQ, Service Cloud,

CRM, Marketing Cloud) preferred

• Strong emotional intelligence (EQ) and interpersonal skills required
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio preferred

Required Certifications:

• Salesforce Administrator
• Salesforce Platform App Builder

Supervisory Responsibilities:
None

Travel:

• 10 to 15% with an occasional overnight stay

Physical Requirements:

• This position involves extended periods in a stationary position; additionally,

the occasional movement inside the office to access office machinery, file cabinets,
etc.

• This role routinely uses standard office equipment such as computers, phones,

photocopiers, filing cabinets, and fax machines

Work Environment:

• This job is generally performed in a professional office environment
• Frequently works at a fast pace with unscheduled interruptions

Disclaimer:
Please note that the above statements are intended to describe the general nature and
level of work being performed by employees assigned to this classification. They are not
to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of
the incumbents so classified. All incumbents may be required to perform duties outside
of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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