At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Scheduler

SUPERVISOR: Patient Communication Coordinator

HOURS PER WEEK: 40/Non-exempt

DEPARTMENT: Patient Communications

*Must be located in Oregon or Washington*

The individual hired into the position will start in office, but once fully trained may become eligible to work from home if meeting department call metrics.

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

HIRING BONUS: $1,000 after 90 days

PRIMARY FUNCTION: To receive appointment calls from in-house and outside the Clinic and to schedule appointments.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS) TPC123
1. Schedule appointments daily via computer according to established guidelines.*
2. Retrieve scheduling voice mail messages and return calls or direct message to appropriate party. *
3. Maintain minimum established department call metrics & benchmarks.*
4. Cover other areas of department, as needed.
5. Assist Administration/Business Office with various tasks, as needed.
6. Research deceased date and complete deceased workflow notification process.
7. Process dismissed patient information, as needed.
8. Work the Downtown interpreter report, as needed.
9. Attend work regularly as scheduled.*
10. Attend department meetings.
11. Participate as an active team member in a patient-centered medical home.
12. Other duties as assigned.
13. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
14. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
15. Abide by company policies.*

EDUCATION/LICENSES REQUIRED:
High School Diploma or Equivalent

EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED:
Values team success
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Keyboarding skills
Electronic Health Record competency
Proficiency in medical software and Microsoft Windows
Organizational skills and ability to prioritize work flow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

COMPENSATION AND BENEFITS:
401k plan with Employer Matching up to 4.5% annually
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Voluntary benefits: Life, Dependent Life, Short-Term Disability, amongst others
3+ weeks PTO accrual per year
One paid Wellness day, and one paid Volunteer day per year
Employee Assistance Program