SENIOR CLERK Job at The State of Florida
Requisition No: 800507
Agency: Department of Health
Working Title: SENIOR CLERK - 64003239
Position Number: 64003239
Salary: $31,200.00 - $31,500.00
Posting Closing Date: 05/11/2023
Thank you for your interest in career opportunities with the Florida Department of Health in Sarasota County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.
Your Specific Responsibilities:
This is a challenging clerical position working for Florida Department of Health – Sarasota County, in the Immunizations Clinic, stationed primarily at the Ringling site but at times working at the North Port site if requested to do so. (County car provided, or travel expenses compensated if no car available). The incumbent reports to the Medical Unit Supervisor, with direct oversight of the team lead on site.
Duties include but are not limed to the following:
- Acts as check-in clerk & check-out clerk/cashier for the Adult, Children’s and Travelers’ Immunizations clinic to which (s)he is assigned, according to FDOH Guidebook and DOH – Sarasota Immunizations Manual.
- Assists with answering phones, scheduling appointments, and returning messages
- Checks Change Healthcare, FLMMIS, Availity and/or other sources; updates insurance information and demographics status reason in HMS for every client at every check-in.
- Collects payment for co-pays, deductibles and non-insurance covered immunization services, including vaccines, Tuberculosis tests and laboratory tests .
- Accurately utilizes the credit card machine and handles checks and cash transactions efficiently and without error, assessing correct charges, providing clients with appropriate change and correct receipt.
- Cashes out at the end of each day, reconciling receipts against monies collected.
- Prepares the daily deposit accurately, following each step of the procedure as outlined by Fiscal
- Follows internal cash handling processes and those outlined in the DOH Policy DOHP 57-07-10.
- Prepares and submits billing information daily to the Billing Clerk for any clients receiving services.
- Performs support duties for both regularly scheduled and outreach Immunizations Clinics according to the CHD Guidebook and the FDOH-Sarasota Immunizations Manual.
- Searches electronic files, examines client records, and contacts other health care providers if necessary to determine immunization status; enters immunization data into FL SHOTS vaccine registry and completes with precision all immunization documentation.
- Accesses school board on-line records system as needed to help complete immunization records with missing data, if indicated.
- Accurately registers clients in FL SHOTS and HMS and activates the client records. Updates demographics and verifies insurance coverage at each visit.
- Screens each pediatric client upon intake to determine eligibility for VFC Program; prominently denotes correct program eligibility on screening form before giving it to nursing staff.
- Provides parent/child with copy of immunization record and /or Immunization Certificate for daycare or school entry as needed.
- Assists in the education of clients and family members about the importance of immunizations and adhering to CDC schedules.
- Provides outstanding customer service, going beyond what is required, with all clients, teammates and other co-workers, vendors, interagency contacts, and the public at large.
- Performs a variety of data entry and clerical duties according to DOH policies and directives.
- Receives and screens phone calls, answering before the call goes to voicemail if possible. Provides callers with general information on immunizations, clinic schedules and services. Refers callers to other resources, including to nurses when appropriate.
- Makes initial and return appointments for adults, travelers, and children, in person and on the phone.
- Takes complete and accurate information from callers to facilitate nursing assessment of vaccine needs and to obtain insurance authorization if applicable.
- Operates and utilizes with accuracy a variety of standard business and office equipment including PC, copier, scanner and related equipment.
- Accesses e-mail at least 2-3 times daily and is responsible for acting in accordance with information contained therein, particularly those e-mails from the agency administrator, division director, supervisor and/or DOH.
- Miscellaneous Activities
- Attends team meetings, ECDC staff meetings, DOH-Sarasota General Staff meetings and participates in staff development activities when appropriate.
- Participates in team QI projects.
- Maintains client confidentiality in a manner consistent with chapter 384.29, F.S. and DOH policy.
- Performs other duties as assigned, adjusting schedule if required.
- Completes a minimum of 20 hrs. of education, consistent with agency requirements, including all annual updates and other trainings as requested by supervisor. Completes trainings within 2 weeks of assignment, unless extension granted in advance by supervisor.
Required Knowledge, Skills, and Abilities:
- Excellent customer service skills
- Strong data entry skills
- Excellent assessment skills, including the ability to comprehend complex eligibility requirements
- Ability to organize workload to meet deadlines
- Ability to solve problems creatively
- Ability to operate various office machines such as computers, printers, copiers, scanners, etc.
Qualifications:
Minimum –
- Valid Florida Driver’s License and/or access to reliable transportation
- High School diploma or GED
- One to three years of clerical work experience (college education of 30 semester hours and/or vocational training of 720 classroom hours can be substituted for each year of desired work experience
- English/Spanish bilingual
Preferred –
- Customer service
- Data entry experience
- Scheduling experience
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
William L. Little Health & Human Services
2200 Ringling Boulevard
Sarasota, FL 34237
Incumbent may be required to provide coverage at North Port clinic.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
- Flexible Spending Accounts
- Tuition waiver
- And more!
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.
Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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