Service Coordinator / Scheduler Home Care Agency Job at Home Instead
Job description
SERVICE COORDINATOR/SCHEDULER
Are you looking for a new challenge? Do you have excellent customer service skills? Consider joining the Home Instead Henderson Office Team!
We are looking for a positive and enthusiastic team-player with a can-do attitude to assist in our scheduling department. The Service Coordinator is expected to perform a variety of duties while working closely with the Recruitment Coordinator and Home Care Coordinator to schedule clients and CAREGivers™. High quality service to clients with emphasis on creating extraordinary relationships between clients and CAREGivers™ is our goal.
Ideal candidate must live in the area and be able to work at the Home Instead Henderson office 8 am - 5 pm, 5 days a week.
Find out more about this fulfilling career opportunity and apply on-line www.homeinstead.com/862
Primary Responsibilities include:
To learn more about this opportunity and apply on-line, please visit www.homeinstead.com/862
Job Type: Full-time
Salary: $20.00 per hour
Experience:
View public job page
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
SERVICE COORDINATOR/SCHEDULER
Are you looking for a new challenge? Do you have excellent customer service skills? Consider joining the Home Instead Henderson Office Team!
We are looking for a positive and enthusiastic team-player with a can-do attitude to assist in our scheduling department. The Service Coordinator is expected to perform a variety of duties while working closely with the Recruitment Coordinator and Home Care Coordinator to schedule clients and CAREGivers™. High quality service to clients with emphasis on creating extraordinary relationships between clients and CAREGivers™ is our goal.
Ideal candidate must live in the area and be able to work at the Home Instead Henderson office 8 am - 5 pm, 5 days a week.
Find out more about this fulfilling career opportunity and apply on-line www.homeinstead.com/862
Primary Responsibilities include:
- Reflect the core values of N&M Care LLC dba an independently owned and operate Home Instead franchise.
- Answer each call in a friendly, professional and knowledgeable manner.
- Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and CAREGiver activity utilizing the WellSky CRM.
- Follow up with all client and CAREGiver issues to ensure their problems are resolved.
- Enter and maintain accurate client and CAREGiver records in the WellSky CRM.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
- Act as back-up CAREGiver support when required.
- Required to work in the office and independently at home.
- Able to work independently and unsupervised.
- Perform any and all other functions and responsibilities deemed necessary.
- Customer service experience
- High school graduation or equivalent.
- One year of related business experience or an equivalent combination of education and work experience may be considered.
- Must posses a valid driver's license, reliable transportation, and proof of auto insurance.
- This position must have an understanding of and uphold the policies and procedures established by N&M Care LLC, dba Home Instead Henderson.
- This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
- Ability to organize and prioritize daily, monthly and yearly work.
- Ability to establish good working relationships with management, colleagues, the franchise owners,clients, CAREGivers and the community.
- Ability to sit at a desk and listen effectively for long periods of time on the telephone.
- Ability to present a professional appearance and demeanor.
- Ability to operate office equipment.
- Must be patient and congenial on the telephone.
- Must have computer skills and be proficient in Word and Excel.
- Ability to work evenings and weekends required.
- Ability to perform duties in a professional office setting.
- Knowledge of the senior care industry.
To learn more about this opportunity and apply on-line, please visit www.homeinstead.com/862
Job Type: Full-time
Salary: $20.00 per hour
Experience:
- Relevant: 1 year (Preferred)
- United States (Required)
View public job page
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.