Service Designer or Lead Service Designer Job at Marshfield Clinic Health System
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Title:
Service Designer or Lead Service Designer
Cost Center:
101651075 Customer Experience
Scheduled Weekly Hours:
40
Employee Type:
Regular
Work Shift:
40 Normal (United States of America)
Job Description:
The Service Designer will use human centered design methods to research, design, prototype, and guide implementation of digital and physical service experiences.
Marshfield Clinic Health Systems’ (MCHS) Service Designers ensure that customers and employees are able to accomplish their goals and get value throughout their interactions with our services. This role will orchestrate experiences across and within channels, enabling MCHS to achieve our brand promise of “Simplifying the path to quality health care delivered where, when and how you want it.”
This Service Designer will work collaboratively with and serve professionals across the enterprise (Clinic, Hospitals, Security Health Plan and other MCHS businesses) to holistically improve the clinical and service experience for MCHS patients and employees.
** Remote Work Opportunity - would need to be willing to travel (up to 25%) to and within WI to conduct interviews with patients and staff (post pandemic) **
JOB QUALIFICATIONS
EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: Bachelor's degree in service, strategy, human-centered, interaction, graphic, communication, or industrial design, or other related field.
Preferred/Optional: None
EXPERIENCE
Minimum Required: Two years’ experience with service design and/or design research, with a focus on digital services.
Preferred/Optional: Experience across varying industries and work environments including consultancy or agency, in-house, and startups; experience in related disciplines such as product development, corporate strategy, corporate innovation, or change management; industry experience in healthcare, health sciences, or digital innovation (or related area); and demonstrated financial analysis and business case development skills. Expert-level understanding of visual, communication, interaction, user experience, and service design practices.
CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: None
Preferred/Optional: None
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.
Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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