The Portland based Customer Care Coordinator strives to meet the needs of our customers and excels at building relationships through incoming contacts via phone, e-mail and other modes of communication. Our ideal candidate is focused on providing a high level of service for every customer we interact with. A successful Care Coordinator identifies opportunities and has a passion for building best practices. Join this fast-growing organization and make us better!

WHAT YOU'LL BE DOING | THE ROLE

• Contribute to an excellent co-worker and customer experience by helping move projects forward with excellent communication, both verbal and in writing
• Take inbound calls, respond to emails and text messages from customers and internal contacts in a timely fashion
• Communicate specific client needs with internal teams as well as Management
• Make outbound calls to existing customers to provide updates on their home improvement projects
• Research and follow through on complex customer inquiries and issues
• Communicate logistical changes and installation issues to homeowners
• Collaborate with teams locally and in other locations to create solutions for homeowners

WHAT YOU BRING | THE PERSON

• 5+ years of Customer Service Experience
• Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
• Excellent job presence and punctuality
• Attention to detail and efficiency
• Problem-solving abilities
• Modest or extensive construction background a plus but not required.
• Ability to manage time and stress effectively
• High school diploma
• This position is an in-office role

WHAT'S IN IT FOR YOU | THE BENEFITS

• $20-25/hr
• Health, Dental and Vision Insurance
• PTO
• 401k
• Fun and friendly work environment!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

We are a proud equal opportunity employer committed to fair hiring practices. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at www.careersrenewal.com

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Tualatin, OR: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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